As a Senior Software Quality Control Engineer at the Ministry of Hajj and Umrah, I was responsible for ensuring the quality of software systems used by the ministry , Umrah companies and external agents to serve pilgrims.I conducted various types of testing, including functional testing, non-functional testing, and security testing.I also worked closely with developers to identify and resolve defects. My work helped to ensure that the ministry's software systems were reliable, secure, and met the needs of pilgrims.

• Act as software test lead in the Digital Factory of Banque Misr.• Review and test Requirements documents and User stories written by business analysis.• perform all agile practices.• Testing Web Applications, Desktop Applications, Web services.• Design and Create test cases using The Zephyr for JIRA application.• Prepare test data.• Perform Sanity check.• Perform Regression Test.• Manually executes the test procedures and test cases.• Investigate with developers in issued bugs.• Report issues and bugs to raise the required fixes.• Bug tracking.• Transfer knowledge to new members.• Manage multiple projects in parallel.• Executes tests and prepares reports on test progress and regression.• Support UAT and review UAT scenarios.

(Freelance Job) Achieve the Rising Talent badge.• Apply manual testing for mobile applications and web applications.• Apply Mobile app testing using android studio• Apply Mobile app testing using Espresso Test Recorder tool.• Apply API testing using katalon studio.• Write a professional Bug Report.• Design test cases.• Apply Smoke and Sanity Testing. • Apply Performance Testing.• Apply Regression Testing.

• Act as a QC Engineer in the Egypt Cultural Heritage project (Search Engine for a specific database)• Assist with the development of QA software for our testing facility.• Apply API testing using postman.• Test Language_func_prod using Google Colab.• Test Natural language processing (universal sentence encoder vs Bert models) using Amazon Web Services (AWS). • Test graph databases using ArangoDB Query Language (AQL).• Test Ontology features (Named entity, Terms, Titles, and lemmas) using Microsoft SQL Server.• Perform and document risk analysis.• Record test progress and results.• Code automated tests.• Create test plans.• Develop standards and procedures to determine product quality and release readiness.• Discover bugs within the software.• Drive innovation and streamline overall testing processes.• Identify, isolate, and track bugs throughout testing using Jira project management tool.• Identify any potential problems that users might encounter.• Perform manual and automated testing.• Research and analyze product features being tested.• Research new tools, technologies, and testing processes.• Review user interfaces for consistency and functionality.

• Act as a QC Engineer in (Safa-Visa) Project B2V Visa facilitation system for Travel Agents and Sub-Agents in all Countries.• Test the web-based solution system that facilitates all Umrah agencies and companies’ operations. • Test all system modules through a set of integrated programs.• Test web-based solution systems for (Check Me Health) check-up at home service that helps book lab tests & scans a few clicks away and performs the service at your doorstep.• Design and execute test scenarios for new software features.• Reporting and reviewing software bugs using JIRA.• Creating and executing complex Test Case Procedures• Reviewing stories' acceptance criteria and business requirements till they are ready for the development team.• Reviewing UX design against business requirements and testing against UX design.• Prepare a UAT document for the business owner acceptance test.• Testing Mobile apps and logging their bugs.• Apply API testing using postman.• Assist with the development of QA software for our testing facility.• Record test progress and results create test plans, test cases, and test scenarios.• Review user interfaces for consistency and functionality.• Research new tools, technologies, and testing processes.

• Act as a QC Engineer in ICS (INFO CAMPUS SYSTEM) Project• Test the web-based solution system of the university /college in all its activities and its branches.• Test all parties (applicant, faculty member, and staff of the college) through a set of integrated programs.• Test all system modules (Admission, Registration, Fees, grading, System Admin, and student view)• Track bugs throughout testing using TFS project management tool.• Test web-based solution systems for Credit hours and modular.• Assist with the development of QA software for our testing facility.• Record test progress and results create test plans, test cases, and test scenarios.• Review user interfaces for consistency and functionality.• Research new tools, technologies, and testing processes.

• Design, develop, and maintain embedded software solutions for IBM products and platforms.• Demonstrate proficiency in programming languages commonly used in embedded systems, such as C, C++, or assembly languages.• Contribute to the design and architecture of embedded systems, ensuring efficient and reliable operation.• Work with real-time operating systems, understanding the challenges associated with developing software for time-critical applications.• Collaborate with hardware engineers to integrate software with embedded systems, ensuring seamless interaction between software and hardware components.• Identify and resolve software bugs, performance issues, and other technical challenges through thorough debugging and troubleshooting.• Optimize code for performance, memory usage, and power efficiency, considering the constraints of embedded systems.• Ensure software development follows industry standards, best practices, and compliance requirements.• Collaborate with cross-functional teams, including hardware engineers, firmware developers, and quality assurance teams, to deliver integrated and high-quality solutions.• Create and maintain comprehensive documentation for software design, code, and testing procedures.• Stay updated on emerging technologies, tools, and industry trends related to embedded systems and software development.

• Handling the Value-Added Services TE Data offers to its Customers.• Handle inbound calls regarding all technical Problems, domains, Mails, Hosting, Family services, and Option Pack - Static IPs -FTTH with a maximum level of professionalism and integrity.• Support new Services and Solution development and management processes as required.• Handling VIP cases, retention, and NTRA complaints with full troubleshooting of the technical problems for the ADSL service, Emails, and web hosting problems with the highest quality standards.• Handle the technical validation concessions.• Report to the higher level in the chronic cases by classifying them in a resumed report to take the necessary actions.• Participating in developing a world-class technical/customer support team.• Follow-up with customers inquires to maintain the highest level of satisfaction.• Following the company’s rules and policies to assure delivering the quality of service.