TeqFocus is a technology consultancy company which partners with clients to define problems and achieve business objectives. TeqFocus provide services that help to integrate and optimize business processes, technology, and data to increase productivity, and streamline business processes. Creating the highly efficient way to process data resulting in lower operating cost, or developing solutions to expand the way our clients do business. Working intimately with the group and the customer to accumulate the necessity and outline an answer for the requirementcustom Profiles, Role hierarchies, Workflows and Data Validations RulesApex Programming, SFDC configuration, Page Layouts and Record typesAdministration, configuration of SFDC data model using Objects, Fields, Roll-up, lookup, Master Detail Object Oriented ConceptsCRM business process as opportunity, account, lead, case managementTrigger, Email programming, writing SOQL and SOQL queriesCustomize and personalize Salesforce.com to fit environment's specific needs.Stay updated on Salesforce relevant knowledge, skill, products and systems in order to manage process effectivelyGood analytical, problem solving, interpersonal, communication and presentation skillAbility to grasp new technologies and seek to incorporate them with developing client solutionsSuccessfully contributed my knowledge towards completing the project on time with desired results

1 Performed computer administration including operating system upgrades; resolve support queries, desk-side support, configuration services, and proactive maintenance of services 2 Gained knowledge of key business activities that operates in accordance to set business guidelines & objectives3 Provided support with a high degree of technical expertise, and aptness; provided accurate and creative solutions to user problems of moderate nature to ensure user productivity4 Monitored and optimized performance of the database and allocated system storage for future storage needs5 Responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the organizational technical operations are functioning in an efficient and productive as possible6 Collaborated with peers to resolve technical networking bugs, maintaining complete ownership of issues from beginning to resolution

Key Accountabilities:1 Evaluated all aspects of the business with a view to promote corporate value addition and business process superiority2 Assisted customers by diagnosing problems and providing resolutions for technical issue3 Ensured the smooth running of emails/ chats regarding technical issues for end users4 Escalated complex problems to higher level of expertise within organization benefits5 Collaborated with peers, team leads, engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution