Redesigned department from the ground up; directing recruiting, hiring and training. The team then developed 2 revenue generating products; generating $100K MRR. Delivering an additional 5 products centered around product platform differentiation, churn reduction, workflow optimization, regulatory changes and access to corporate data assets.Offshored development of an integrated telehealth platform extension, expediting time to market, addressing inaccessibility to long term care facilities by physicians during a global pandemic.Led transformation of business unit to data-driven, agile development; championing DevOPs and Site Reliability principals; increasing productivity, decreasing go to market time, and removing the ownership barrier between development and operations. Led customer advisory board presentations, soliciting and prioritizing revenue generating and customer satisfaction product ideas.Present to Board of Directors: product roadmap, project/operations/security status updates.Coordinated budgets/revenue projections with CFO. Final approval authority of client facing statements of work regulating line item costs and discount budgets.Participant in product strategy meetings with high profile corporate customers ($1M ARR and up).Hardware refresh quadrupling customer capacity and enhancing high availability/disaster recovery posture.Contributed to the successful acquisition of GPM Corp by Netsmart Q1 2021.

Transformed a lagging acquisition into a leading portfolio revenue product through application performance optimizations reducing average response times between 3-22 seconds to sub-second.Restructured largest corporate customer system infrastructure, salvaging $4.5M ARR deal.Mitigated a $4M annual software license risk.Contributed to organizational achievements:Division IT costs reduced by 32% over a 12-month period, including cloud infrastructure migrationReduced costs 5% annually over a three-year period, coupled with a 2x increase in output.Multi-product NPS scores increased > 20ptsEmployee NPS scores increased 33pts

Application performance tuning, reduced total execution wait time from 101 hours on 8 CPUs down to 13 hours per 24 hour window.Reduced storage spend by $500K /yr.Enhanced Scrum team performance through better accountability in sprint planning and proper team skill set composition.Data architecture for Single Sign-On solution across departmental product lines.

Built and led division management team with oversight for quality assurance, customer support, tools development, desktop support, system, network, and database administrators (~178 employees). Built out new development studio in Montreal, Canada.Oversight of corporate infrastructure..Project manager for corporate billing system ($2.25 - $12 million in receivables per month).Normalized data storage reducing database operational costs by 80%.Project manager for an online massive multiplayer product with a $30M development budget.Increased industry standard monthly subscription rate from $10 to $15 per month.