Brian Young, Pmp Email & Phone Number

Albany, NY, US

Schenectady, New York, United States

• Maintained project portfolio of over 80 active IT projects and initiatives with a total revenue in excess of $7 million and project budget in excess of $100 million.
• Provided project planning, scheduling, scope development, stakeholder engagement, operations, budgeting, and more for wide array of IT network and infrastructure projects, in addition to security, audio-visual projects.
• Led initiatives to streamline and create new workflows, internal process improvements and standardization.
• Responsible for procurement, inventory management, invoicing, accounts payable, budgeting and project documentation.
• Managed teams of engineers and field technicians to implement projects under budget and ahead of schedule.

Albany, New York Metropolitan Area

• Project management consultant for numerous clients including commercial construction company, IT MSP, primary school districts and other.
• Portfolio included large scale capital improvements, IT help desk and call center design, hardware deployments, IT integration.
• Interviewed, hired, and managed staff.
• Utilized all project management techniques from waterfall to agile, SDLC and stakeholder management.
• Key role in all phases from requirements gathering to project closure.

Watervliet, NY

• Designed operations workflow process for manufacturing processes at the Watervliet Arsenal.
• Acted as mortar division chief scheduler and production control operator.
• Redesigned and implemented workflow improvements including machine line processes, batch controls, daily scheduling initiatives, creating workflow documents, and identifying single points of failure and constraints.
• Provided advising to CEO and Arsenal Commander and Chief of Staff.

Albany, New York Area

• System Support Unit Supervisor and project lead, recruited to
• Develop new operational unit tasked with providing technical and system support to Consolidated Business Office.
• Acted as lead MWBE reporting specialist and data analyst utilizing Oracle Business Intelligence.
• Worked on procure-to-pay project implementation team.
• Handled all tickets, service requests, front-line troubleshooting, new employee onboarding, and equipment setup.
• Oversaw Admin-Support Streamline project including scope of work, requirements gathering, and SOP drafting.

Albany, New York Area

• Acted as Senior Project Lead and Frontline technical support supervisor for Consolidated Contact Center (CCD) within NYS Department of Taxation and Finance (DTF).
• Designed, maintained, and integrated over 130 incoming phone numbers handling over 5 million calls annually, and servicing 14 state agencies.
• Directed WFM operations for Processing and Taxpayer Services supporting time & attendance functions for 2,500 plus employees.
• Created senior level reporting which included customer service levels, staffing levels, call trends & volume, projections, and data modeling. Key Accomplishments:
• Call Center Hardware Refresh –CCD proof of concept to implementation, liaison with ITS including specification gathering, testing, and phased roll out of over 600 new Personal Computers.
• Call Center Operating System Upgrade – POC to implementation, liaison with ITS, programmers and software consultants on upgrading CCD PC operating system from 32bit to 64 bit including specification gathering.

Scotia, New York

• Political Consulting / Public Relations
• Provided management, communications, and public relations consulting;
• Developed communication strategies, organizational infrastructure, procurement & vendor management, and analytical research;
• Managed organizations and teams in excess of 300 staff, vendors and volunteers;
• In depth experience in event planning and fundraising.
• Top Executive for a seven candidate Independent Political Party, as such; oversaw all aspects of campaign with primary roles of communications direction, strategic planning, team management, fundraising, and media.

Albany, New York Area

• Created and implemented yearly strategic communication plans for members of the New York State Assembly;
• Supervised independent research teams for Legislative Initiatives;
• Responsible for tracking and analysis of legislation and NYS budget;
• Strong focus on PR and Media including: Press Materials, Scripts, Speeches, Talking Points & Print Materials;
• Budget and Fiscal Policy analyst;
• Demographic and Statistical Analyst;

Albany, New York Area

• Directed field campaign operations for members and candidates of the New York State Assembly;
• Responsible for individual campaign budgets in excess of $400,000 and up, with yearly overall spending in excess of $7 million;
• Managed data collection and analysis in order to create strategic campaign plans including targeted media, turnout modeling and voter analysis
• Managed teams of communication, campaign specialists and direct support vendors to implement campaign plans across New York State;
• Directly involved in more than 30 top-tier Assembly races in 6 years;
• Played integral role in creating the largest state legislative super majority in the United States’ (2009-2010 Legislative Session).