Youngbeen Jang Email & Phone Number

Holland, MI, US

• Technical Support and IT Management: I oversee the procurement and management of IT equipment, and perform installations and formatting of Windows PC. I also handle data backup processes, serve as the company's.
• ERP System Implementation: I lead the enterprise-wide installation and management of our ERP system, ensuring seamless integration across departments. Additionally, I manage cloud services to facilitate file sharing.
• Utility Management: I am responsible for managing the payment and documentation of regular utility expenses, including electricity, water, internet, VoIP services, and fuel costs.
• Translation Services: I provide real-time interpretation and document translation services for Korean expatriates who are not proficient in English.
• Interdepartmental Communication: I offer interpretation services in both English and Spanish for factory workers when they need to talk to HR, ensuring effective communication across linguistic barriers.
• Policy Development and Implementation: I contribute to the formulation and execution of various internal regulations and policies to promote a compliant and efficient workplace environment.

• Developed an online database, powered by Notion, to unify work formats and document management, resulting in up to 400% efficiency and operational enhancement from sharing stock files to online files.
• Operated 4 restaurants, overseeing catering services, staff, and inventory management to ensure exceptional service quality while supervising a daily range of $600 - $2000.
• Directed a team of about 10 employees, maintaining effective communication involving daily tasks, as well as overseeing talent acquisition efforts.

Chicago, Illinois, US

• Offered personalized tutoring to 50 graduate students in a Java programming class, enhancing their ability to write more efficient and effective code.
• Provided weekly office hours to assist students with class challenges and assignments, responding to inquiries and providing feedback.

Seoul, APO, KR

• Resolved technical issues, supporting computer systems, software, and hardware to ensure operational efficiency.
• Assisted in system maintenance and upgrades to improve performance and infrastructure.
• Managed system backups and security updates, protecting data and IT assets.

• Supported the sales team in developing and executing sales strategies to drive business growth.
• Collaborated with internal teams (production, logistics, quality) to ensure timely delivery of products and exceptional customer service.
• Built and maintained strong relationships with existing and potential customers through regular communication, meetings, and site visits.
• Provided product information, technical support, and after-sales assistance to customers as needed.

Варшава, Мазовецкое Воеводство, PL

• Translated blockchain tech news from English to Korean

• Coordinated weekly marketing seminars, engaging over 200 university students each session.
• Managed social media accounts totaling 2 million followers, executing about 8 impactful online marketing initiatives.
• Led comprehensive marketing campaigns, both online and offline including 4 competitions to elevate brand awareness of the organization.
• Provided training in social media marketing strategies to internal team members, enhancing project outcomes across sales, customer surveys, market research, planned projects, and presentations.

• Spearheaded a team of 5 intelligence personnel in executing highly confidential missions under extreme survival conditions, demonstrating exceptional leadership and resilience while managing our assigned mission base.

Seoul, Jongro-gu, KR

• Performed several marketing projects to advertise the corporate's new service

Master'S Degree, It And Management

Bachelor'S Degree, Information And Telecommunications