Chris Young Email & Phone Number

Waterloo, On, Ca

In my role as a Cyber seller, I assist customers in enhancing their security posture & safeguarding their digital resources. I focus on two main areas:1. Application Security (AppSec): Scanning code & infrastructure for vulnerabilities, including coaching Developers how to fortify their environment against exploits.2. Security Operations (SecOps): Real-time security event monitoring, correlation, & alerting with traditional SIEM (Security Information & Event Management) solutions. Threat Hunting, both internal & external, using Unsupervised Machine Learning & analytics.With AppSec, I help Developers scan their source code (SAST: Static Application Security Testing) & infrastructure (URL crawling for exploitability with DAST: Dynamic Application Security Testing) for vulnerabilities. This can be achieved in two ways: either as a security "spell checker" integrated into the developer's IDE (with real-time coaching/guidance on remediation), or through electronic execution as part of the CI/CD pipeline. Many organizations also leverage Software Composition Analysis to identify the presence of specific Open Source library vulnerabilities & upgrade/remediate accordingly. I often provide guidance to developers on repurposing their Functional & Unit Testing resources for automated security testing, eliminating the need for AppSec Engineers to undergo the typical, extensive learning curve related to learning application navigation workflows.For SecOps, I coach Engineers/SOC personnel on how to efficiently run their SIEM & mine the event data. Together, we craft threat hunting methods that reduce operator fatigue by harnessing the power of AI/Machine Learning to distill millions of events down to a handful of highly prioritized leads. Imagine asking ChatGPT to “analyze my SIEM & XDR data to make me a top 10 list of all the Edward Snowden (or careless Homer Simpsons) lurking in my org.” Then out pops a list to be investigated.Call me if this sounds intriguing.

Newbury, Berkshire, Gb

Micro Focus International PLC (MCRO.L) was officially acquired by OpenText (NASDAQ: OTEX) in January 2023.

Seattle, Wa, Us

Attachmate was officially acquired by Micro Focus International PLC (MCRO.L) in September 2014Now part of OpenText (NASDAQ: OTEX) as of January 2023.

Providence, Rhode Island, Us

Responsible for "driving change" throughout the organization using Agile Methodology and Technology. During my tenure, I have aided various groups to streamline business processes, improving both efficiency and accuracy. One very successful project is Medicare Enrollment:A key part of BCBSRI's revenue stream comes from its' Medicare Advantage business (a highly competitive product where customers choose to individually enroll). My focus was to reduce errors in the enrollment process (which consisted of manual data entry into several disparate applications where all data fields must match -- 30+ different fields across 7-8 different screens). Using Attachmate's Reflection suite (3270 emulator), I built a "mash-up" application that would allow users to enter data once and then "push" that data into each downstream application, ensuring 100% matching and a complete enrollment.-Integrated Google Maps, 3270 "Green-screens," and CMS's MARx Web Portal to automatically verify eligibility and populate many of the required fields.-Automated many of the manual "Excel" and paper lookups, shaving minutes off the data entry process.-Auto-populated internal Membership screens, ensuring 100% accuracy without any rekey.My changes eradicated all keying errors while reducing the physical data-keying from 10 minutes to less-than 2 minutes per transaction.Technology used: Attachmate Reflection (integrated VBA Macros), "Mashup" using ASP.NET with JQuery/JQueryUI. Databases: SQL, Oracle, Netezza. Reporting using SSRS.

Providence, Rhode Island, Us

Responsible for the Technology infrastructure that supports all of Citizens' Retail Call Center Operations. This includes 1,500 agents, across 5 Call Centers that service 50,000 calls per day. Accountable for all development and support of Call Routing Reporting (Avaya CMS), Computer Telephony Integration (Cisco ICM), and the actual Agent Desktop platform including both Hardware and Software support.Prior to my involvement, the Agent Desktop had gradually grown into 85 different applications including 1st and 3rd party hosted thin-client web applications, thick clients, and lots of Legacy 3270 Mainframe "Green" screens with no Single Signon (SSO) capability. I upgraded the Agent Desktop platform to enhance customer experience, reduce call handle time, and simplify training. -Turned 3270 screens into a web-like portal that was sensitive to mouseclicks. Allowed agents to SSO into other applications and pre-fill data without user intervention.-Created a custom front-end for our Legacy (3270) CRM solution that allowed agents a whole-view of the customer, his/her relationships, and accounts. Linked this CRM tree application to many of the 3270/SSO functions mentioned above, turning it into an agent portal, tightly integrating the 3270 and 3rd party web applications.-Integrated CTI into these applications, allowing users to "Screen-pop" directly to the customer's information without intervention.-Reduced the number of active applications an Agent would have open from 15-20 down to 4-5. Efficiency is highly improved and the desktop runs much faster allowing an agent to accomplish more in less time.Technology used: AJAX and DHTML in Internet Explorer 6, SOA to Legacy CRM data via a Restful HTTP application (ASP.NET) calling asynchronous MQSeries messages, 3270 integration with Attachmate Extra 9.0 libraries. CTI through Cisco ICM OLE (COM & ActiveX) objects.

Providence, Rhode Island, Us

Responsible for Sourcing ("seeding") all of Citizens' Loan Portfolio data into an Enterprise Data Warehouse to support calculating the bank's capital reserve requirements for the Basel II accord. This required me fetching data from every Credit (loan) system within the bank and loading it into a data repository. I was hand-picked for this job because of my exposure to so many different systems while I was Head of Distributed Development.-Extracted data from every type of loan system (origination, servicing, charge-off and recovery) running on a variety of technology platforms -- everything from Access database & Excel spreadsheets, all types of RDBMS (Oracle, MSSQL, Sybase, Paradox, Informix, etc), to Legacy Mainframe COBOL data.-Found creative ways to transfer data inbound from 3rd party vendors including Secure File Transfers (SFTP & FTP over SSH) so that we could safely transmit data across the public Internet. Implemented a "shared drive" concept on internal servers so that Windows machines could transmit common files to Unix platforms without conversion.-Directed a loosely organized team of more than 25 consultants (eight of which reported directly to me) to build various extract and loading jobs to pickup and organize data from all types of platforms and move it data into our warehouse.-Project was on a critical time-schedule and money was being thrown at the problem to try and make it go faster. I successfully tamed the chaos by implementing standard processes and building reusable templates. This allowed us to trim consulting bodies significantly, reducing my personal headcount by about 80%. Technology used: Wide Variety of ETL tools including IBM DataStage, MS SSIS & DTS, & iWay. Warehouse was DB2 and we used almost every kind of RDBMS client including DB2, Oracle, MSSQL, Sybase, Informix, & Paradox. Used FastConnect (SMB server for AIX), SFTP, and NDM (Sterling Commerce) to transmit files.

Providence, Rhode Island, Us

Responsible for "Championing" Technology in support of a large scale Lean Six Sigma deployment. Assisted a team of ~50 Black Belts in gathering metric data from a variety of systems and advised them on how to use technology to collect new metric data. Founded a team of Agile developers to automate business processes and quickly solve problems. By the time I left this role, my team had produced an annualized savings in excess of $7M.-Automated hundreds of applications with varying degrees of value. One of the easiest and most significant paybacks was within our internal fraud group. To detect potential fraud, analysts would use a hard-copy suspect report and rekey data into an imaging system to lookup check copies. I converted the information into a web-delivered report with the relevant data highlighted as hyperlinks that would "jump" to the image system without rekey. Changing the workflow from paper to web and eliminating rekey allowed an instantaneous improvement of 150% throughput. This saved 3 of every 5 bodies doing this work with almost minimal development (< 40 hours) effort.-Founded an internship training program that trained over 20 IT professionals and slotted them throughout the organization. Many of them are now mid-level IT managers that lead teams of their own.-In addition to my duties assisting belts, I also completed the Black Belt certification training myself.Technology used: Agile methodology and a wide variety of development tools ranging from thick-client w/Visual Studio, to web development w/ASP/ASP.NET, to SQL Server SSIS/DTS, to Office Macros. Extensive use of Business Intelligence components such as OLAP and cube visualization (Used ADOMD and Office Web Components to build images similar to what Belts were producing in Excel/Minitab). MQSeries for Host Integration. Accessed data from a variety of different sources including imaging (Imagemark, Filenet, etc) and archived report content (IBM Content Manager/CMOD).

Providence, Rhode Island, Us

This was a long-standing role where I managed Citizens' Distributed Development Team through a variety of large-scale enterprise deployments, bank conversions, and various special projects. I built the team from the group up, cobbling together a great group of web & database developers, support engineers, and business analysts. My performance in this job earned me a promotion to Vice-President.-Implemented the bank's first Web Account Opening system that interfaced to Equifax to electronically verify a user's identity and do a full credit check in real time. The entire process, with the exception of Fulfillment (assigning account numbers and ordering physical checks), was 100% automated.-Implemented the bank's first large-scale Webserver farm complete with active Content-switching and Availability-based DNS. Farm supported high availability by out-servicing nodes based upon end-to-end transaction health checks. Availability-based DNS made the infrastructure fully disaster redundant by locating portions of the farm in different physical datacenters. The entire operation was seamless and transparent to users.-Implemented a Web-based Customer Account Maintenance workflow system to replace an aging legacy Bunker Ramo platform. This system is still the core backbone of customer maintenance today and supported the large-scale and complex conversion of Mellon bank's Retail arm into the Citizens brand. This allowed Citizens Financial Group to effectively double its' size.

Rye Brook, Ny, Us

This was a very short-lived endeavor where I moved with one of my former Citizensbank managers to a relatively small, start-up venture. The position allowed me lots of latitude and gave me my first opportunity to directly influence the direction of a company’s business. Unfortunately, the company’s financials were in disarray and they failed with the “Dot Com bust” of 2000 when the company could not refinance its debt. Network Plus was acquired by Broadview Networks just after my departure back to Citizensbank.-Responsible for building, maintaining, and supporting the company’s main Internet site and customer service portal. Interfaced with provisioning systems to automatically configure customer’s telephone lines in real time. Web-enabled the billing and payment systems so that customers could see and pay bills online.

Providence, Rhode Island, Us

This was my first position of a long tenure for Citizensbank. Originally I was hired as application support for Commercial Credit systems, but once my application development aptitude was noticed, Management shifted me to support the company's Y2K conversion efforts. From my successes on the Y2K team, I was hand-picked to help develop the company's fledgling Online Banking website.-Established an interactive Y2K Project Management website complete with data collection forms, email scheduling, and automated project tracking. The website facilitated the conversion of 100+ systems to achieve Y2K compliance.-Built the original CitizensbankOnline.com website complete with full Inquiry ability for Checking/Savings accounts and Single sign-on to Checkfree. Built monitoring solutions with automated SMS notifications and established a support model for 24x7 dispatch.-Established the bank's first "Lights-out management" (Remote Control) systems for server support. Prior to this capability, the only way to support troubled devices was to dispatch a technician to the site. This new remote capability allowed the physical separation of server components across multiple datacenters (for DR capabilities) but also allowed the server administrators to physically locate in other buildings besides the datacenter.

Louisville, Kentucky, Us

This was my first experience in the corporate world. I was hired by a friend and classmate of my former Systems Engineering Professor. His analysis group was organizationally part of Marketing, but had its own IT staff to help facilitate collecting data. The IT guys were understaffed and overworked and looked to offload tasks to anyone who could take them. I showed some aptitude with technology, so they started me off pulling data from our Oracle Call Center applications. I self-taught SQL and COBOL and thus started my career in IT. By the end of my year-long tenure, I had solidified my knowledge of Oracle and ANSI92 compliant SQL which would propel me into subsequent jobs. -Merged data from Harte Hanks mailing files, Oracle Call Center response data, and Claritas demographic information to build a full customer "profile" for use in building statistical models.-Used statistical tools to enhance marketing efforts and increase sales. Built Logistical Regression models (Binary outcome: Sale or No Sale) to accurately predict response rates among various demographic groups. Used those models to build future direct-mail campaigns, targeting only those customers with the highest propensity to buy. -Streamlined sales appointment setting by minimizing the point-to-point distance between two addresses allowing the sales representative to "stay local" from appointment to appointment.

Bs, Operations Research (Systems Engineering)

Division Of Continuing Education (Non-Degree), Negotiation Skills: Strategies For Increased Effectiveness

Project Management Professional Course (Pmp; Non-Degree), Pmi-Certified Pmbok Methodology. Bryant University Is A Pmi-Registered Education Provider.