Doris Young Email & Phone Number

Yorba Linda, Ca, Us

•Communicate actively with internal clients on systems status, including system changes, problems, and potential impacts.•Responsible for providing technical leadership to a QA team by providing a coordinated interface between the team, management, and other areas of the company.•Responsible from providing technical consultation by interfacing with internal and external sources.•Interact with end user to gather business requirements, create Functional and Detail Design Specifications. •Provide leadership for the project team regarding the overall project testing scope, issue resolution, establishing project priorities, and risk-based testing strategy.•Communicate actively with internal clients on systems status, including system changes, problems, and potential impacts.•Manages coaching, training, evaluations of subordinates. •Provided language translation between Chinese/English.

Aliso Viejo

•Responsible for indicating overall project quality status as input to project milestone transitions.•Able to identify, analyze, and respond to project risks and effectively manage changes in project scope.•Able to draft System Test Strategy and provide test schedule and test resource recommendations.•Lead Off-Shore (China QA term), create System Test Plan, triage the works load, review the test plans, test cases and test results, to ensure the quality of products.

Cypress, Ca

• Provided quality assurance and technical support for several major products (Web Based and Client/Server).• Responsible for providing technical leadership to a QA team by providing a coordinated interface between the team, management, and other areas of the company.• Responsible for new employee selection (interview) and training processes for QA department.• Responsible from providing technical consultation by interfacing with internal and external sources.• Works with QA manager, Configuration manager and Development manager to plan, assign, prioritize and review the QA testing effort of the team.• Create; maintain QA Test Environments and setup QA test procedures.• Designs STP (System Test Plan) by analyzing functional specifications and attending user group meeting fro application software changes.• Develops testing schedules by estimating, tracking and monitoring progress of integration and system test.• Implementation of automated scripts for major products in WinRunner and QTP with results reporting into Test Director. Develop test scripts in a modular fashion that permits mix-and-match creation of master scripts.• Perform QA process for product release testing by following the Agile (SCRUM) software development methodology.

•Global software solutions firm focusing on wireless communications. Responsible for writing testing plans and reports and participated in all phases of testing programs; complied with challenging deadlines without loss of quality. •Maximized the quality of CRM solutions. Assessed specs, test proposals, products and documentations.•Advised customers on product operation and conducted training programs for developers, client supports and quality assurances.•Works with QA Manager, configuration Manager and Development Manager to plan, assign, prioritize and review the Quality Assurance testing results.•Implementation of automated scripts for major products in WinRunner with results reporting into Test Director. Develop test scripts in a modular fashion that permits mix-and-match creation of master scripts.•Perform QA process for product release testing by following the Software Development Life Cycle (SDLC) methodology.

Irvine, Ca

•Global software solutions firm focusing on wireless communications. Responsible for writing testing plans and reports and participated in all phases of testing programs; complied with challenging deadlines without loss of quality. •Maximized the quality of CRM Enterprise Customer Care & Billing Application, and Operational Support Systems (OSS) products (PCS, Messaging, Cellular, Wireless Data markets,IMR Real Time Data Mediation and Collection Application and PrePaid Billing Application). •Responsible for testing Real-time Cellular Telecommunication products, these products consisted of: Cellular CDR Mediation, Cellular Prepaid Calling Service, Real-time Cellular Credit Monitoring, and Real-time Cellular Fraud Detection.Many of these products were considered first in the wireless industry•Perform QA process for product release testing by following the Software Development Life Cycle (SDLC) methodology.

•Lead a staff of 20+ development and quality assurance professionals located throughout the United States as well as off-shores (UK & India) to meet aggressive billing, Inventory and Usage system development schedules for a global wireless communications client base (BT Mobile UK).•Interact with end user to gather business requirements, create Functional and Detail Design Specifications. •Provide leadership for the project team regarding the overall project testing scope, issue resolution, establishing project priorities, and risk-based testing strategy.•Communicate actively with internal clients on systems status, including system changes, problems, and potential impacts.•Manages coaching, training, evaluations of subordinates.

•Complex Paging Wireless System specification analysis, testing design, test plan formulation, test scripts and test cases creation.•Interface with other departments in need of Data Processing services to determine requirements, implement needed changes, and insure that users are satisfied.•Schedule, co-ordinate, and insure timely and accurate Month-End billing, file maintenance, report outputs, and other system activities.•Direct activities of other personnel on the Data Processing staff, assign workloads, and monitor their progress.•Write, modify, test, and maintain application programs written in COBOL.

•Performed all aspects of Data Processing, including Master-File Updates, Account Setups,Account Settlements.•Program Job Scheduling, program set-up and execution, printing of invoices, Reports, A/R statements, Labels, Checks, and Check-Register.

Bs, Horticulture

Dean's Honor List

Certificate, Computer Science