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Chen Wei Yang is listed as Customer Service / Support / Operations / CRM / Vendor Management / RMA at Burger King, a company with 40362 employees, based in Taiwan, Taiwan, Taiwan, Province Of China. AeroLeads shows a matched LinkedIn profile for Chen Wei Yang.
Chen Wei Yang previously worked as Marketing Customer Service Executive at Burger King and Customer Service and Operations Officer at World Courier. Chen Wei Yang holds Department Of Korean Language And Literature from Chinese Culture University.
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I'm Younger Yang, with 8 years of customer service experience. In the past customer service experience, briefly list several personal advantages:- Have project management and process creation capabilities, and lead and execute CS projects logically- Good at cross-department coordination, enabling rapid information flow and consensus among departments- Have crisis management capabilities emphasize correct wording, and work with internal stakeholders to jointly reduce risksIn the future, I will continue to contribute to the CS field, and thanks for the connection here.
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Taipei City, Taiwan
Customer Service Center Management (BPO)- Oversee and train the customer service agency to effectively manage customer feedback.- Collaborate with cross-functional teams and the agency to resolve significant customer complaints efficiently through various communication channels, ensuring exceptional service quality.- Facilitate effective cross-functional.
Taipei City, Taiwan
- Ensure all import/export requirements are met before authorizing shipments.- Verify that import/export documentation is complete and accurate.- Keep local customers and origin offices informed of any early or delayed pick-ups/deliveries.- Liaise and closely follow up with airlines and customers regarding delays and missing shipments.- Monitor shipment.
New Taipei City, Taiwan
- Oversee and optimize the entire customer journey to ensure seamless and satisfactory experiences.- Analyze and monitor tickets, customer reviews, and social media feedback to identify areas for improvement and implement necessary changes.- Provide insights into customer experiences from competitors and conduct competitor analysis to stay updated on.
Taipei City, Taiwan
- Provide world-class customer support through emails and phone calls for companies and their employees.- Address critical safety incidents reported by riders and driver partners.- Document all incidents on JIRA.- Collaborate with partners to find ideal solutions for incidents.- Handle escalations from social media reports regarding compromised safety..
Taipei City, Taiwan
- Track and monitor orders from fulfillment centers to local logistics/customs brokers to ensure timely parcel delivery.- Monitor and review inbound/outbound cases from B2B and B2C customers.- Coach agents as needed and handle escalations from Tier 1 agents.- Coordinate with HQ and local teams to optimize standard operating procedures (SOP) flows.- Collect.
Taipei City, Taiwan
- Assign tasks and inquiries from omni-channels to team members.- Prepare daily summaries/reports for supervisors with accurate data.- Create and monitor after-service orders, collaborating with warehouses and local couriers to ensure timely package delivery.- Handle escalated cases, including negative reviews, RMA tracking, and the refund process..
Taipei City, Taiwan
- Audit and monitor website content regularly.- Respond to inbound emails and chats in both Chinese and English.- Manage customer complaints and work to improve satisfaction.- Oversee and monitor social media platforms, including LINE, WhatsApp, and Facebook.- Collect and report bug issues to tech teams, collaborating to resolve them.
Taipei City, Taiwan
- Process B2B and B2C hotline and website orders.- Monitor and review B2B and B2C customer cases with the Legal team to ensure a high standard of service.- Facilitate communications with internal and external stakeholders.- Coordinate with factories and related functions to address demand and abnormal cases.- Arrange after-service with third-party.
New Taipei City, Taiwan
- Handle hotline and website inquiries.- Resolve technical issues.- Troubleshoot application and hardware problems.- Conduct outbound calls for CSAT and DSAT surveys to improve retention.- Assign and manage paperwork.- Participate in the QA seeding program.
Taipei City, Taiwan
- Process and track B2B and B2C hotline and website orders.- Respond to information requests and complaints.- Focus on customer retention.- Assist in creating and maintaining CRM data.- Arrange after-service with third-party logistics (3PL) and logistics teams.- Facilitate communications with internal and external stakeholders.
Other employees you can reach at bk.com. View company contacts for 40362 employees →
Marco Antonio Martinez Rios
Colleague at Burger King
Jiutepec, Morelos, Mexico, Mexico
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GT
Giovanne Tampon
Colleague at Burger King
Saudi Arabia, Saudi Arabia
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CB
Carol Browne
Colleague at Burger King
Belfast Metropolitan Area, United Kingdom
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CG
Charlotte Gore
Colleague at Burger King
Plymouth, England, United Kingdom, United Kingdom
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JW
Joshuana Williams
Colleague at Burger King
Nassau, New Providence, The Bahamas, Bahamas
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JG
Joaquin Garcia
Colleague at Burger King
Berwyn, Illinois, United States, United States
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JB
Jeddalou Bantilan
Colleague at Burger King
Cebu, Central Visayas, Philippines, Philippines
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MR
Maria Rosa Chiguano Chusin
Colleague at Burger King
Chicago, Illinois, United States, United States
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RD
Rayan Djenadi
Colleague at Burger King
Carcassonne, Occitanie, France, France
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VF
Valentin Fierro
Colleague at Burger King
Montevideo, Uruguay, Uruguay
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Quick answers generated from the profile data available on this page.
Chen Wei Yang works for Burger King.
Chen Wei Yang is listed as Customer Service / Support / Operations / CRM / Vendor Management / RMA at Burger King.
Chen Wei Yang is based in Taiwan, Taiwan, Taiwan, Province Of China while working with Burger King.
Chen Wei Yang has worked for Burger King, World Courier, Viewsonic, Uber, and Coupang.
Chen Wei Yang's colleagues at Burger King include Marco Antonio Martinez Rios, Giovanne Tampon, Carol Browne, Charlotte Gore, and Joshuana Williams.
You can use AeroLeads to view verified contact signals for Chen Wei Yang at Burger King, including work email, phone, and LinkedIn data when available.
Chen Wei Yang holds Department Of Korean Language And Literature from Chinese Culture University.
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