Operations Manager
Current- Oversee the production of all orders from multiple ordering platforms.- Train and manage all jewelers to make sure all pieces are completed to our shop standard.- Organize and streamline the jewelry studio so all pieces are created in a timely manner.- Troubleshoot all production problems and errors.- Design and create new pieces to be sold.- Managed the day-to-day operations of the production team and the storefront.- Organized and re-designed the production process to double production from 2001 to 2023 without increasing production staff.- Handle weekly stock and material orders totaling $12,000 a week.- Oversaw an increase in sales of 182% from 2021 to 2023 while maintaining only an 18% growth in payroll.- Created, instituted, and managed an inventory system for 2.5 million dollars of in-store and raw materials inventory.- Managed the production of 11,000 orders a year and 7,300 Nordstrom wholesale orders a year.