Responsible for executing sales and customer relationships, maintaining the company's competitive position in the marketplace, and increasing market share. Monitor the installation of services and customer's perceptions and attitudes towards the services provided. Identify and communicate any specific customer preferences or requests for service to production, and immediately provide solutions to any customer complaints.

Oversight in every aspect of service delivery for 20+ technicians.- Ensure that branch is compliant with all federal, state, and municipal pesticide regulations.- Order product based on production capacity and season.- Train all technicians in proper application technique, safety procedures, agronomics, and customer communication.- Ensure on-time service for all customers by managing day-to-day scheduling, as well as production pacing.- Work with customers directly to ensure their service meets and exceeds expectations.- Won 2015 Plains Region Branch of the Year Award.

Apply lawncare products to customer lawns according to company andFederal/State Dept. of Agricultural standards.* Tailor lawncare program to specific needs of each customer's lawn, includingsoil type, sun/shade, turf type, etc.* Responsible for day-to-day maintenance of company vehicle, as well as weeklymaintenance checks and reporting.* Received branch awards for Runner-up Specialist of the Year, Quickest ServiceCall Turnaround, and Highest Customer Retention for the 2010 season.

Hired and oversaw training of all employees to company standards.* Placed food orders and designed weekly schedule to maximize productivity andminimize waste in food and labor costs.* Directly responsible for profitability and product quality for store.* Rapid adaptation to local and national market exigencies, in the form ofcurrent specials and local store marketing, as well as product and staffing on hand.* Consistently received high results on quarterly company mission criticalinspections.* Raised product quality scores from lowest in area to consistent top 3 resultswithin one month of entering position.

As Delivery Driver, responsible for quickly and efficiently delivering product to customer’s door, collecting payment, and facilitating a world-class customer experience.

Used proprietary software and video editing to screen sporting eventbroadcasts for audio and visual mentions of client sponsors.* Responsible for 100% accuracy in reporting mentions, and forwarding completedbroadcast sections for summation.* Became Magellan program manager, due to extensive knowledge of computerusage, using said program to more efficiently process client mentions in multiplebroadcasts.

As Delivery Driver, responsible for quickly and efficiently deliveringproduct to customer's door, collecting payment, and facilitating a world-class customerexperience. * As Assistant Manager, ran assigned shifts, responsible for customer service,product quality, cash controls, employee behavior, store cleanliness, and adherence tocompany standards.* As General Manager, was directly responsible for all store functions,including product quality, facility cleanliness, profit and loss statements, workforcetraining, customer service, staffing, local store marketing, and commissary orders.