• Provided outsourced IT Project Management, IT Service Desk, Incident Response, and Change Management.• Managed daily IT operations, leading service desk and incident response, overseeing office relocations and IT infrastructure projects for clients.• Led IT projects within tight budgets and timelines, focusing on future-proof IT infrastructure design, deployment, upgrades, and rollouts, incorporating Windows/Linux servers, VPNs, firewalls, storage, and SD-WAN/UTM solutions for enhanced cybersecurity, efficiency, and operational stability.• Deployed SD-WAN-enabled Fortinet firewalls (60D – 201F Series) with cellular backup for automatic recovery and performed network security hardening at multiple sites.• Implemented automated PRTG Servers at a central HQ location to monitor complex IT infrastructure across multiple remote sites, integrating SMS notifications to designated engineers for rapid incident response.• Managed relationships with IaaS, SaaS, and PaaS providers, ensuring rapid resolutions for incidents• Supported stakeholders on various software, hardware, and platforms including macOS, Windows (2000-11), AD/DC, DHCP, DNS, Exchange, VMware, Hyper-V, MS Office (Desktop/365), SAGE 50/200, AWS, Azure, Google Cloud, VPN, VLAN, and SD-WAN firewalls with UTM/IPS.• Managed over 200 servers and network devices in a data center located in Canary Wharf, supporting business-critical applications for 100k+ simultaneous users.• Diagnosed and repaired servers, network devices, PCs, laptops, UPS, CCTV, VoIP, and office peripherals.• Managed AV & data cabling, patching for server rooms and offices.• Extensive coding experience: Developed stock trading strategies using Pine Editor and automated a cryptocurrency trading bot with script macros and PowerShell.• Designed and manufactured eco-friendly solutions for over 300 laser printer models (HP, OKI, Samsung, Xerox), achieving a 95% reduction in CO2 emissions and landfill waste, and 80% cost savings.

• Provided outsourced IT Service Desk team, leading a team of five engineers to oversee IT projects for new restaurant openings and the IT infrastructure design for and relocation of HQ office of Wasabi Co., Ltd. • Provided incident response, problem management services, along with 3rd party IT supplier handling services for smooth IT operations for the whole group of company.• Designed, deployed, and managed IT infrastructure, including Windows/Linux servers, VPNs, firewalls, and UTM solutions across physical and data center environments.• Led key IT projects, coordinating with external service providers to ensure smooth project execution from conception to completion.• Managed IT systems and security for the digital signage building at Piccadilly Circus, London, supporting LG CNS systems for LG Electronics UK.