▪ Management of sales operations prioritizing associate development and customer experience with concentration on the sales process with internet leads, telephone leads, appointments and walk-ins using Salesforce▪ Scheduling, task delegation and overall management of call center (e-office) shifts including monitoring live telephone calls, reviewing recorded calls and managing the customer pipeline to ensure consistent world-class customer service▪ Responsible for store-wide customer experience including analysis of Medallia NPS survey data, conducting and delegating go-and-sees to improve NPS in every department▪ Full-cycle recruiting, preparation, sourcing, screening, selecting, hiring, onboarding, and developing new sales associates to support sales operations and foster company growth▪ Coached teams based on behaviors through a fair and consistent process with an emphasis on accountability▪ Ensured positive associate engagement and associate development through timely and effective feedback, including individual meetings, team meetings, file reviews, performance management, an Annual Performance Review (APR) process, conflict resolution, employee relations and general human resources management▪ Championed and implemented both company and location initiatives for consistent execution and continuous improvement including facilitating change management using the ADKAR model▪ Responsible for making independent judgments regarding critical business decisions, identifying business opportunities and suggesting improvements

▪ Responsible for driving sales and sales-related initiatives in a family-of-business with $5M in annual sales, global supervision of a store with $62M in annual sales▪ Recruitment, management, and continual development of a team of 15 sales associates and 5 support associates in Men’s Department and previously 20 sales associates in Women’s RTW▪Maintained key internal and external relationships with location senior management, other sales managers, merchandising managers and vendor

▪ Identified potential investors and raised $250,000 in angel funding for a social networking project in China.▪ Developed and executed a 3-year plan consisting of market research, feasibility/cost analysis, business model, budget, website development milestones, traffic growth projections, grassroots and viral marketing strategies, SEO, SMO.▪ Recruited, interviewed, and hired direct employees and freelance contractors. Supervised a staff of ten engineers, designers, and administrative personnel. Negotiated contracts with vendors, suppliers and contractors.

▪ Analyzed market research data for a proposed Asian supermarket project in San Ramon, California. Negotiated lease contract and asset purchase agreement for a 50,000 SF retail space.▪ Handled relations with local government including City of San Ramon Planning, Building, and Economic Development Departments as well as Contra Costa County Health Services.▪ Conducted standard property management duties including rent roll, rent and CAM collection, vendor and contractor management, addressing subtenant concerns, etc.

▪ Specialized in commercial leasing procurement in the Peninsula and South Bay market areas.▪ Deals ranging from 5,000 to 50,000 SF with an average closing time of less than 60 days.▪ Identified potential sites for each client and represented tenants in negotiation of rate, lease term, TI’s and any special requirements relating to each transaction.