Roger Young Email & Phone Number

San Jose, CA, US

San Jose, California

• Management of sales operations prioritizing associate development and customer experience with concentration on the sales process with internet leads, telephone leads, appointments and walk-ins using Salesforce
• Scheduling, task delegation and overall management of call center (e-office) shifts including monitoring live telephone calls, reviewing recorded calls and managing the customer pipeline to ensure consistent.
• Responsible for store-wide customer experience including analysis of Medallia NPS survey data, conducting and delegating go-and-sees to improve NPS in every department
• Full-cycle recruiting, preparation, sourcing, screening, selecting, hiring, onboarding, and developing new sales associates to support sales operations and foster company growth
• Coached teams based on behaviors through a fair and consistent process with an emphasis on accountability
• Ensured positive associate engagement and associate development through timely and effective feedback, including individual meetings, team meetings, file reviews, performance management, an Annual Performance Review.

Palo Alto, CA

• Responsible for driving sales and sales-related initiatives in a family-of-business with $5M in annual sales, global supervision of a store with $62M in annual sales
• Recruitment, management, and continual development of a team of 15 sales associates and 5 support associates in Men’s Department and previously 20 sales associates in Women’s RTW
• Maintained key internal and external relationships with location senior management, other sales managers, merchandising managers and vendor

Beijing, China

• Identified potential investors and raised $250,000 in angel funding for a social networking project in China.
• Developed and executed a 3-year plan consisting of market research, feasibility/cost analysis, business model, budget, website development milestones, traffic growth projections, grassroots and viral marketing.
• Recruited, interviewed, and hired direct employees and freelance contractors. Supervised a staff of ten engineers, designers, and administrative personnel. Negotiated contracts with vendors, suppliers and contractors.

San Francisco, CA

• Analyzed market research data for a proposed Asian supermarket project in San Ramon, California. Negotiated lease contract and asset purchase agreement for a 50,000 SF retail space.
• Handled relations with local government including City of San Ramon Planning, Building, and Economic Development Departments as well as Contra Costa County Health Services.
• Conducted standard property management duties including rent roll, rent and CAM collection, vendor and contractor management, addressing subtenant concerns, etc.

Cupertino, CA

• Specialized in commercial leasing procurement in the Peninsula and South Bay market areas.
• Deals ranging from 5,000 to 50,000 SF with an average closing time of less than 60 days.
• Identified potential sites for each client and represented tenants in negotiation of rate, lease term, TI’s and any special requirements relating to each transaction.