- Develop SQL for healthcare financial operations- Create visual analytics to effectively tell trending details for complex business solutions- Build Power BI reports and dashboards including app deployment- Maintain business intelligence reports that support 40+ hospitals and other facilities- Use query optimization to positively impact system performance- Maintain SSIS & SSRS packages and subscriptions- Design machine learning code for automations- Maintain and conduct SOX attestation for access controls and change controls- Implement ETL processes to move data across various sources- Utilize machine learning to enhance processes and efficiencies******************************************************************************************• Systems / Software:- T-SQL development via MS SQL Server and SQL Developer/Oracle- MS Power BI for visual analytics- MS Office: Primarily Excel (including macros / VBA), Word, PowerPoint, OneNote- MS Visual Studio- Azure- Google BigQuery- Programming Code: VB/VBA/.NET, AHK, Python- Multiple company proprietary systems

- Developed SQL for healthcare based claim transactions using MS SSMS RDBM's- Created SSRS packages to automate .NET based data extraction functions- Built programming code for various automation projects- Addressed outlying trends in order to identify and obtain claim refunds for clients- Communicated critical observations effectively to ensure multiple users understood information provided- Streamlined existing processes and code to positively impact performance- Partnered with Business Analysts to monitor requirements, program design and implementation- Analyzed data to validate proper execution of benefits based on billing and contractual standards******************************************************************************************• Systems / Software:- T-SQL development via MS SQL Server- MS Office: Primarily Excel (including macros / VBA), Word, PowerPoint, OneNote- Programming Code: Sikuli, Python, C#, VB/.NET- MS Visual Studio- Multiple company proprietary systems

- Developed unique SQL based on business needs using MS SQL Server MS and Teradata (DW) RDBMS’s- Designed and produced SSIS and SSRS packages in MS Visual Studio using ETL tools via BI- Ensured integrity of data within the databases and report outputs- Developed, monitored and conducted application & performance testing- Managed databases on multiple servers to ensure maximum efficiency was maintained- Created tables and views within databases based on the Agile model - Worked with various business units to develop complex multi-functional reports- Reviewed existing SQL and reports to enhance efficiencies and overall performance- Utilized MS Office products and Tableau for trending, analysis and presenting information effectively and at a proficient level - Evaluated and established constraints based on customer requirements- Implemented business requirements ahead of deadlines and within standards- Provided program support for customer management programs by improving and growing the intelligence and functionality of databases******************************************************************************************• Systems / Software:- T-SQL development via MS SSMS, Teradata and Oracle - SSIS and SSRS packages in MS Visual Studio via Business Intelligence - MS Office: Primarily Excel, Word, PowerPoint, SharePoint, OneNote- Tableau BI- MS Visual Studio- Multiple company proprietary systems

- Oversaw onsite compliance audits across 30+ outsourced vendor call centers- Inspected contractual, legal and operational standards regarding IT, Training, Quality, Demo Equipment, Facilities, Central Identity Management, PCI, and Business Continuity / Disaster Recovery- Partnered with IT, Internal Audit, Compliance, Finance, Corporate Security, and Customer Service groups on projects- Developed and maintained SQL / reporting for all team functions and operational needs- Facilitated meetings with cross functional teams to ensure process alignment - Managed a team to drive results toward Finance and Customer Service focused priorities - Utilized Microsoft Office products for trending, analysis and presenting information effectively and at a proficient level - Managed all team projects related to systems, operations, implementation and process improvement - Conducted introductory meetings for new sites with outsourced vendor leadership- Owner of audit process evolution and maintained as evergreen - Extracted data from multiple sources for reporting, analysis and trending- Trained new and existing peers on SQL requirements and methodologies- Validated outsourced employee user access requirements and submitted observations for Sarbanes Oxley attestation- Maintained team SharePoint site to ensure it is effective and informative - Worked with teams on confidential projects while maintaining its integrity******************************************************************************************• Systems / Software:- Central Identity Management- SQL development via MS SSMS 2012 and Teradata v.15.10 - MS Office 2010: Primarily Excel (including macros / VBA), Word, PowerPoint, OneNote- IBM Cognos- Peoplesoft 9.1- Verint / Impact 360 (Speech Analytics)- Multiple company proprietary systems

- Created performance reports and analysis for LEAN Six Sigma initiatives - Developed SQL for various work groups - Managed multiple projects concurrently while providing an exceptional experience for both short term and long term deliverables - Conducted in depth analysis for various business needs and metrics- Built visually enhanced documents to portray unique types of data in order to effectively outline trending and analysis - Managed the national Call In Rate report which showed trends across the wireless organization - Worked closely with cross-functional teams on projects to meet initiatives while performing needs assessments - Partnered with my internal customers in Customer Service, Finance, Marketing, IT, Tier 2 and other work groups - Enhanced key relationships by providing real time updates to internal customers on project status, honoring commitments and providing reliable results - Utilized Microsoft Office products for trending, analysis and presenting information effectively and at a proficient level - Used data extracted from reporting tools for trending to examine cost reduction and impacts to the business- Trained new and existing peers on SQL requirements and methodologies******************************************************************************************• Systems / Software:- SQL development via MS SSMS 2012 and Teradata v.14.0- MS Office 2007: Primarily Excel (including macros / VBA), Word, PowerPoint, OneNote- IBM Cognos- Verint / Impact 360 (Speech Analytics)- Multiple company proprietary systems

- Managed a team of direct reports to aid in meeting and exceeding Customer Service KPIs - Tracked and validated employee activity for policy adherence - Implemented system enhancements for process improvement - Created and monitored deep dives to identify employee fraud - Recommended changes and best practices for process improvement after performing needs assessment - Generated transaction based reporting for leadership to provide root cause analysis - Facilitated audits at outsourced vendor locations to ensure contractual and operational compliance requirements were adhered to - Developed my team by giving constructive feedback while preparing them for career advancement - Conducted monthly user access audit for SOX validation to ensure employee and customer data standards were upheld - Worked with cross-functional teams to ensure audits were conducted with a high level of accuracy - Developed and maintained SQL reporting for all aspects of outsourced vendor compliance- Facilitated roundtable training sessions with leadership to build awareness of Verizon policies and procedures - Worked with teams on multiple confidential projects while maintaining its integrity- Trained new and existing peers on SQL requirements and methodologies******************************************************************************************• Systems / Software:- SQL development via MS SSMS 2008 and Teradata- MS Office 2007: primarily Excel, Word, PowerPoint, OneNote- Verint / Impact 360 (Speech Analytics)- Multiple company proprietary systems

- Designed and maintained SQL for auditing to adherence of policies and trending - Inspected our team of auditors to ensure accuracy and consistency were maintained - Facilitated audits at outsourced vendor locations - Observed team while conducting on site audits to ensure team consistency in all aspects of audit - Conducted monthly user access audit for quarterly SOX validation- Reviewed quarterly SOX results quarterly for validation of user access audit and employee tracking to ensure required standards were achieved - Compiled detailed team results quarterly for senior leadership and stakeholders - Organized and led round table discussions with call center leaders to drive policy awareness- Reduced team expenses by designing a methodology to eliminate unnecessary travel - Handled confidential projects while maintaining its integrity******************************************************************************************• Systems / Software:- SQL development via MS SSMS 2008 and Teradata- MS Office 2007: primarily Excel, Word, PowerPoint- Multiple company proprietary systems

- Provided monthly readout of transactional audits to outsourced vendor leadership - Recommended changes for process improvement - Archived records for tracking as well as documented source records - Completed daily transactional audits for outsourced vendor to validate process compliance - Facilitated audits at outsourced vendor locations to ensure contractual compliance and obligations were adhered to - Utilized billing and other systems during on-site audits and to inspect employee transactions for policy adherence and/or fraud- Designed and maintained SQL for various data types and trending******************************************************************************************• Systems / Software:- SQL development via Teradata- MS Office 2007: primarily Excel, Word, PowerPoint, Access- Multiple company proprietary systems

- Mentored customer service groups while in transition from new hire to production- Facilitated training classes to further the trainees knowledge of customer service processes- Handled complex technical issues that required utilizing technical tools and back end systems- Utilized systems to repair failed activations for ported numbers- Assisted customers with billing questions, technical issues, account changes and analysis- Validated billing records and submitted observations for center SOX attestation******************************************************************************************• Systems / Software:- MS Office 2007: primarily Excel, Word, PowerPoint- Multiple company proprietary systems

- Handled inbound customer service calls related to number porting and billing inquiries- Submitted and resolved wireless port requests and billing issues- Initiated testing with other carriers for the second launch of Local Number Portability (LNP)- Conducted deep dives to identify root causes of LNP fallout- Team subject matter expert for all escalations and loyalty based calls******************************************************************************************• Systems / Software:- MS Office 2007: primarily Excel, Word- Multiple company proprietary systems

- Accountable for wireless retail store functions, operations and sales quotas- Created operational balance between store functions for Sales, Customer Service and Tech Support- Designed store flow that appeased to our customers while making purchases easier- Supervised and mentored 15 direct reports to achieve performance metrics- Managed retail projects focused on inventory tracking, processes and technology- Built personal relationships with clientele in order to create a memorable experience- Sustained employee relations by holding team builders and following through on commitments- Consistently met and exceeded store quotas and regional attainment goals- Maintained a high level of customer satisfaction with a fast paced store environment- Partnered with retail vendor managers to drive consistency with systems and processes- Improved sales by 12% while filling interim Regional Manager role- Leveraged leadership skills to develop my direct reports for career progression that resulted in four employees getting promotions over that timeframe- Maintained a top 10 stack ranking among 32 retail sales locations during tenure- Managed operational fluidity during corporate merger to keep a consistent customer experience******************************************************************************************• Systems / Software:- MS Office 2007: primarily Word- Multiple company proprietary systems