Youngsun Shin Email & Phone Number

Warsaw, Pl

Warsaw, Pl

San Francisco, California, Us

Built multiple improvement features across growth and quality for white label marketplace product (Origin Story)• Successfully issued 5,000 in-house P2E gaming project NFTs through a well-executed mint plan and aggressive distribution tactics• Led a feature that enables marketplace earnings called native listings, generating fees for the first time since the branded marketplace product launch• Improved marketplace product through features for user protection (stolen NFT response) and revenue generation (import listings from other marketplaces)

Seoul, Seoul, Kr

Led full stack teams to build and test multiple features across payment, compliance, and membership product• Contributed to the exponential growth of the loyalty program (WOW membership) from approx. 7 million to 10 million through successfully launching more than 10 product improvement features• Led a company-wide payment improvement feature which enables async payment processing, decreasing payment down time significantly

San Francisco, California, Us

Served as a global POC for eats consumer-side product, bridging the gap between the Ops family and the tech team• Spearheaded the product operations effort that includes new product launches (group ordering, brand chain pages, etc.) and product global rollout strategy mainly for Eats Web (ubereats.com)• Worked with multiple product teams on universal link improvements that drove seamless entrance to Eats service regardless of user device, which led to 10% increase in web-driven first order

San Francisco, California, Us

Took charge of multiple product launches and key business partnerships to drive exponential business growth• Analyzed both quantitative and qualitative information to validate business justification and value proposition prior to product launches• Managed the entire launch processes of multiple products (2P marketplace product, convenience storedelivery, etc.) by liaising closely with cross-functional teams, driving 8% incremental revenue• Engaged in on-ground operations in detail to ensure the best customer experience possible for new products

San Francisco, California, Us

Handled all things delivery partner from acquisition to engagement, providing best-in-class experience for eaters and delivery partners• Grew the partner supply base exponentially with efficient channel prioritization and execution • Reached APAC #1 city in reliability metrics by developing appropriate incentive schemes to encourage positive behaviors and quality management programs to discourage negative behaviors• Enhanced partner experience by creating new support policy & process, resulting in 50% drop of partner complaints post-implementation

San Francisco, California, Us

Primarily in charge of delivery partner acquisition. Worked to maximize channel efficiency, while trying to change the perception towards gig-economy especially for delivery via different campaigns.• Stabilized the entire acquisition process through setting up reliable channels and optimizing execution• Led a delivery partner branding campaign on a contents platform to reach 1M+ views and 10K+ engagement• Managed Greenlight (Uber’s offline support center) and its transition to standalone location

San Francisco, California, Us

Hustled throughout the launch preparation for Uber Eats Korea from ground-up, working on anything necessary to kick-start the business from the supply standpoint.• Developed partner onboarding process for Uber Eats Seoul that is catered to local environment• Optimized partner conversion through precise funnel tracking and automated communication campaign• As with other small teams, worked on anything from A to Z that is essential to launching Uber Eats such as landscape assessment, contents creation, partner training session, offline acquisition, and supply projection

Accel Career is a career platform that provides opportunities to gain leading-edge skill-sets or industry knowledge. We are a network of trusted advisers to everyone who is trying to find right path, the right way. • Co-founded the organization to create a platform focused on career and job skills• Hosted numerous concerts and lectures to connect customers to relevant professionals• Designed the entire business model from product planning and pricing to operations

Cincinnati, Ohio, Us

Project: Premium Diaper Business Growth Plan • Discovered “trust” as the most important trait for new moms when purchasing diapers through analyzing consumer interviews, e-sales data, and key competitors’ business model • Proposed a strategy targeted to new moms that leverages trustworthy brand equity, while taking unoccupied touch points like educational classes or post-natal mom communities

Boston, Massachusetts, Us

Project: Bancassurance Sales Force Enhancement of a Life Insurance Company• Participated in defining three key criteria for grouping sales force and measuring their performance by analyzing sales data and top performing agents• Assisted the restructuring of geographical coverage of sales operations by considering three factors (market size, distance, and branch numbers)• Performed regression analysis to define correlation between training frequency and performance

Armonk, New York, Ny, Us

• Analyzed the top 26 accounts’ financial performance trends and other industry data• Conducted demand forecast and allocated sales target for all 4 major business units• Facilitated 'Client Experience Academy' that enhances employees’ pitch and message delivery

Arlington, Virginia, Us

Free street magazine & media agency about everything 20s would aspire25,000 copies per issue, distributed over 15 universities, 20 theaters, and 200 shops in Seoul• Issued life & culture based monthly magazine targeted to college students as an editor• Increased the reach through providing mobile version of the magazine• Hosted culture parties and events with powerful brands like Coca-Cola, Jägermeister, and Incase

Bachelor'S Degree, Management

Highschool Diploma, French