Young Le Email & Phone Number

Conroe, TX, US

Lancaster, PA, US

San Francisco, California, US

Mclean, Virginia, US

Mentoring and collaborating with development team on Agile methodologies to improve velocity and customer value releasesDevelop wireframes of features from concept to defining MVP to mass acquisition of the feature. This includes collaboration with the UX organization to taking the wireframe and creating full interactive mockups to defining milestones of.

Irving, Texas, US

Responsible for defining product strategy and roadmap of various core SaaS products for executive leadership.Mentoring and developing Product Managers with backlog management, interactions with stakeholders, validating features and enhancements, defining success metrics and roadmap initiativesWorked with lead engineers to design a solution to optimize.

Waltham, MA, US

Worked with the UX organization: designers and researchers, and Engineering Services: developers and architects to deliver features that are optimized for the users foremost as well as service performance and scalability.Provided data driven metrics to inform decisions on product design strategy and decisions with targeted KPIs and ROIs.Developed and.

Waltham, MA, US

Successfully managed development team with various work schedules and skill sets, resulting consistent high quality, on-time delivery, stakeholder and customer satisfaction.Provided new process from template development to automation testing to production release on both editing platforms.Drove an increased template useage with the new editing platform.

Waltham, MA, US

Provided feedback loop and ongoing training sessions for developers on specific applications and coding techniques. Also consistently led cross-functional strategies with various stakeholders to deliver template requested enhancements.

Waltham, MA, US

Converted provided designs into suitable email templates for both product usage but also high standard of rendering on email clients; contributed heavily on cross department functions to develop product templates and department growth/responsibilities.

Waltham, MA, US

Responsible for responding to customer inquiries, re-design products to meet the demands of customers, main point of contact on large list customers to ensure compliant standards are met, analyze provided designs to ensure proper conversion into products.

Waltham, MA, US

Responsible for answering all billing inquiries by internal and external sources via phone and chat, worked on open billing tickets, handled financial requests. Also developed a chat tracking system to provide an in-depth analytic of the billing chat system, created documentation on the process for training purposes.

Waltham, MA, US

Tasked to handle troubleshooting of technical, product and non-product issues; the coaching of product knowledge, compliant standards by the US CAN-SPAM Act; billing inquiries; maintain high customer satisfaction ratings.

Car Selection Specialist trained and certified by Honda Automotive on product knowledge. I assisted customers on properly making the best vehicle selection suitable for their needs, delivery of new inventory and customer purchases, and proper completion of legal sale documentations.

US

As the Decor Department Manager I was task to not only expand the department within a budget but to surpass monthly revenue quotas; reconstruct the visual floor plans for window treatments, furniture, mirrors, artwork, and accessories; frequently was the nightly Manager on Duty to ensure proper closures of cash registers, handling customer escalations.

D.E.M.O. was another urban clothing franchise owned by Pacific Sunwear now known as PacSun. I oversaw mainly the developmental of the sales team to successfully surpass revenue metrics and the processing of newly arrivals of merchandise.

Mr. Rags was an urban clothing franchise owned by Claires, Inc. As an Assistant Manager I was responsible for managing the visual floor plans, internal auditing, business revenue deposits, training sales associates, and developing store metrics.

Bachelor Of Computer Science, Computer Software Engineering

Associate'S Degree, Graphic Design

Diploma & Vocational Degree In Commercial Arts, Graphic Design