Younis Abdulrahim Email & Phone Number

Bahrain

Responsible of receiving and preparing daily correspondence of H. E. The Minister with the Municipal Councils in the Kingdom of Bahrain

Bahrain

Hoora - Manama

Bahrain

Working with Retail Banking department as retail branches coordinator to support and follow up on branches staff and customers day to day issues including staff training, coordinating staff leaves, all systems problems, customer complain desk and others responsibilities.Primary Contributions:Manage and assign staff in retails branches in order to reach the required service quality.Review the work process and developing new procedures to help smoothing daily activities.PROJECTS:Testing new e-banking website and deciding on the business requirements.Manage the project of replacing old ATM magnetic cards with new chip cards for all bank customers.Manage the project of replacing old cheque books with new standard cheque books for all current accounts holders.Manage the project of Bahrain Cheque Truncation System (BCTS) to replace of process of cheque clearing with a new image based cheque clearing.

Bahrain

Bahrain

Working within the IT Operations Team to support Bank's daily operations including end of day financial closing, generating financial reports, systems backup, users support in addition to managing the bank's Automatic Teller Machines (ATM) networkPrimary Contributions:Deploying and operating Help Desk SystemOrchestrated the operational and cultural whole of customer support agenda from reactive to a proactive with collaborative management style Created Service Level Agreements (SLA) with various department among the BankReduced the ATM downtime by 25% by applying preventive measures and emergency proceduresDeveloped backup and restore procedure to insure backup consistency

Conducted Two months training session in the E-Commerce department exploring concepts of e-commerce and developing the infrastructure for deploying e-commerce in government sectionPrimary Contributions:Helped updating the existing commercial registration customers databaseEnhanced the traditional commercial registration renewal process and encourage customers to use it

Social Media Strategist (Sms), Marketing/Marketing Management, General

Diploma In Marketing, Marketing

Mba, Finance

Bs.C, Business Information Systems

Education record

Bachelors In Bis, Business Information Systems

Masters, Business Administration; Finance

Education record