• Developed and executed ITSM strategies utilizing the ServiceNow platform.• Created and enhanced HRSD plugins, HRSD knowledge base, case management, service management, CMDB, ITBM, IRM, SAM Pro, and workflows according to business requirements during process redesign.• Utilized Database view, scripted REST API, inbound and outbound API, UI scripts, business rules, and widgets.• Worked with ServiceNow Modules such as service request, change, demand, incident, release, problem, automation, and agile.• Configured workflows, scheduled tasks, service watches, and other automation and orchestration features within ServiceNow.• Demonstrated proficiency in JavaScript, troubleshooting, scripting, customer service, HTML, project management, analysis, user interface design, facilitation, database management, Active Directory, change management, and hardware.• Developed, constructed, and delivered order guides for API services using ServiceNow Order Guides.• Created catalog items for technical services via Order management in ServiceNow to align with business processes.

• Conducted reconnaissance and vulnerability assessments to identify system weaknesses and potential threats.• Executed web application penetration testing on Activity Pro’s testing environment to evaluate security, and address vulnerabilities like cross-site scripting and testing for exploitation. • Assessed social engineering vulnerabilities and recommended countermeasures.• Evaluated authentication and authorization mechanisms, addressing weak points.• Led database server penetration testing, assessing SQL injection and availability under various scenarios.• Tested web application for sensitive data exposure and inadequate access controls, ensuring robust security.

• Assisting IT supervisor in the networking hub room, involving a LAN and WAN. • Data and authentication retrieval of student logins and lost coursework.• Acting as a mediator between the school and the head office for all IT services.• Routine check on all devices for software/hardware updates and repairs on systems.