You Quan Ker Email & Phone Number

Singapore

Singapore

In May 2023, I completed the WSQ Advanced Certificate in Learning and Performance 2.0, enhancing my expertise in adult learning principles, instructional design, and classroom delivery techniques.I have led and collaborated on the development of academy courseware, creating tailored training programs for diverse companies. My daily responsibilities encompass training coffee enthusiasts and baristas from our wholesale accounts, coordinating corporate workshops, and managing academy… Show more In May 2023, I completed the WSQ Advanced Certificate in Learning and Performance 2.0, enhancing my expertise in adult learning principles, instructional design, and classroom delivery techniques.I have led and collaborated on the development of academy courseware, creating tailored training programs for diverse companies. My daily responsibilities encompass training coffee enthusiasts and baristas from our wholesale accounts, coordinating corporate workshops, and managing academy facilities.Beyond my role, I actively participated in the Singapore National Brewers Cup competition to advance as a coffee professional.I am committed to enriching learning experiences and nurturing professional growth through innovative training solutions and program development. Show less

Common Man Coffee Roasters Joo Chiat

As the head barista of Common Man Joo Chiat, I am responsible for leading the bar team and overseeing the coffee program to ensure its overall success. My key responsibilities include quality control, technical and sensory training, culture building, personal and professional development, and continuously optimizing the bar’s workflow in a high-volume cafe.Key Highlights of My Role:-Part of the founding team for Common Man Coffee Roasters’ third outlet in Singapore.-Coordinated… Show more As the head barista of Common Man Joo Chiat, I am responsible for leading the bar team and overseeing the coffee program to ensure its overall success. My key responsibilities include quality control, technical and sensory training, culture building, personal and professional development, and continuously optimizing the bar’s workflow in a high-volume cafe.Key Highlights of My Role:-Part of the founding team for Common Man Coffee Roasters’ third outlet in Singapore.-Coordinated with the PR team for multiple media tastings and sharing sessions during the launch of our third outlet.-Managed the brewing, bottling, and delivery of 1,000 bottles of cold brew for Tan Tock Seng Hospital’s 175th Founding Anniversary.-Developed and coordinated the company’s SOPs for all coffee and retail-related activities.-Led a team of 3-4 baristas in a high-volume cafe averaging $300,000 in monthly sales, with an average of 250 cups of coffee served on weekdays and 400 cups on weekends.I am passionate about creating memorable experiences for our customers and continuously improving our service and product quality. Through my role, I aim to foster a positive team culture and drive both personal and professional growth within the team. Show less

22 Martin Road, Singapore

Singapore

My part-time role as a Coffee Training Courseware Developer involves creating training decks and relevant course materials (such as handouts, quizzes, videos, etc.) for Tech-enabled Learning (TEL) as part of the Common Man Barista Academy's courses. The content is designed to align the curriculum and outcomes of both the Academy and FCPL with the Non-Alcoholic Beverage Preparation Skills Framework by SkillsFuture Singapore (SSG).During these three months, I have had the opportunity to… Show more My part-time role as a Coffee Training Courseware Developer involves creating training decks and relevant course materials (such as handouts, quizzes, videos, etc.) for Tech-enabled Learning (TEL) as part of the Common Man Barista Academy's courses. The content is designed to align the curriculum and outcomes of both the Academy and FCPL with the Non-Alcoholic Beverage Preparation Skills Framework by SkillsFuture Singapore (SSG).During these three months, I have had the opportunity to work on multiple e-learning platforms, including Allara and Articulate, which has ignited a new passion for Learning and Development (L&D). I look forward to pursuing further opportunities in this field. Show less

As a junior designer, I handled construction documentation and created presentation decks for a large-scale resort project in Phu Quoc, Vietnam.

Vivocity, Singapore

My first venture into the service industry spanned two years while I was studying full-time. Due to my outstanding performance as a part-timer, I was given the opportunity to step up as a shift supervisor, although this role was short-lived due to conflicts with my schooling commitments. My ability to drive retail merchandise sales earned me the title of "Retail Lobby Specialist," and I also received an honorable mention as the runner-up candidate for "District Best Partner."