Alexis Reeves, Bs, Cpar Email & Phone Number

Atlanta, Georgia, United States

Marietta, Georgia

Marietta, Georgia

Complete billing errors for Medicaid claims within 5 days to ensure timely filing. Resolve issues with insurance carriers to by phone, online or writing Work collection tickler/aging report on a weekly basis to maintain insurance receivables in a current status. Attend scheduled conference calls with administration to discuss accounts receivable and provide ideas and solutions toimprove collections Move and apply payments or adjustments to ensure claim is balanced. Assist Billing Team Leaders in identifying area of needed provider/staff education. Effectively used payer websites to adjust claims and ensure timely process of account receivables. Such as GAMMIS,Health Logic, Change Healthcare and Availity. Trained on EPIC Resolute, EPIC ADT/Prelude and EPIC Cadence modules

Douglasville, Georgia

 Improve and assist in the implementation of employee recognition program Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of accounts Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections Effective use of the medical health record to provide the upmost level of customer service to every patient to improve the patient experience Received 7 WOWs from patients within the first few months of serving patients Experience with EPIC Cadence Module with patient scheduling, check in/out, processing payments, processing patient referrals

Atlanta, Georgia

 Guided clients to resolve issues Provided exceptional support to partners and internal employees in accordance with high quality standards and in line with aggressive production targets Multitasked effectively, and answered a high volume call queue, while simultaneously responding to emails, resolving issues and respond to client enquires identified through Salesforce Assisted clients with insurance claims on hold, and established the required or missing information in order to ensure that the practice was paid in a timely manner Ensured that clients filed claims accurately with the correct billing codes, and reviewed the client dashboard to identify opportunities to maximize revenue Posted payments and informational take-backs received from insurance companies and provided assistance in the management of the user batch Informed senior analysts on escalations and engaged appropriate personnel to determine and arrive at resolutions Engaged in special projects to better service and product quality and enhance client satisfaction

I ensured proper and complete handling of all patient accounts via registration for the sole purpose of billing insurance companies with the correct patient information, answer phones and customer service issues. Provided financial counseling by collecting patient payments or set up payment arrangements. Maintained close contact with office personnel to ensure maximum payment from all primary, secondary and tertiary payers for all billed accounts.

I processed medical record requests for 8 primary care offices. Maintained HIPAA compliance by thoroughly reviewing requests for required information. Faxed records to specialist for continuing care. Processed mail and posted payments. Assisted patients with account management to prevent collection proceedings. Explained EOBs to assist patient understanding of their account balance. Trained new staff on EHR Allscripts and billing software Navicure. Followed up on delinquent accounts to maximize the practices revenue.

I was assigned 3 remote sites of Stanford Hospital (CA), Cedars Sinai (CA) and Florida Hospital. Managed all incoming calls and release of information forms from attorneys, DSS and continuing care. Assisted new employees with training by creating a training manual for Stanford Hospital. Assisted in creating new techniques to help increase productivity for the ROI Specialists. Trained in 3 EHRs: Epic, MediTech and Cerner.

I delivered exceptional administrative duties in a fast-paced Critical Unit including scheduling, billing and medical records. Also developed policies and procedures to efficiently manage patient scheduling and information: new policies increased efficiency and accuracy by over 30%. Praised by management for always providing only the top level of patient care and service.

Bachelor Of Science (Bs), Health Information Management

Activities and Societies: AHIMA, Zeta Phi Beta Sorority, March of Dimes, The Storks Nest

Associate Of Arts (Aa), General Studies

Activities and Societies: March of Dimes, The Stork's Nest