Jessica Toledo, Shrm-Cp, Ma-Hrm

Jessica Toledo, Shrm-Cp, Ma-Hrm Email and Phone Number

HR Director & DEI Innovator | Driving People-Centered Solutions and Inclusive Growth | Comprehensive HR Solutions @ SOKOL GxP Services
Jessica Toledo, Shrm-Cp, Ma-Hrm's Location
Bethlehem, Pennsylvania, United States, United States
About Jessica Toledo, Shrm-Cp, Ma-Hrm

As a Director of Human Resources with over 13 years of experience, I am a strategic leader who fosters organizational effectiveness and growth. I hold a SHRM-CP certification and a master's degree in human resources management.I have built the HR department from the ground up, developing policies and procedures, hiring vendors, and negotiating benefits for employees. I also oversee the talent acquisition, performance management, employee relations, and risk management functions. I have achieved remarkable results, such as increasing human capital by 74%, launching an employee engagement and retention survey with a 95% response rate, and reducing turnover from 60% to 10%. I leverage data analysis and cutting-edge software solutions to drive strategic improvements and initiatives. I am passionate about continuous learning, ethical practices, and cultivating an open feedback culture.

Jessica Toledo, Shrm-Cp, Ma-Hrm's Current Company Details
SOKOL GxP Services

Sokol Gxp Services

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HR Director & DEI Innovator | Driving People-Centered Solutions and Inclusive Growth | Comprehensive HR Solutions
Jessica Toledo, Shrm-Cp, Ma-Hrm Work Experience Details
  • Sokol Gxp Services
    Hr Director & Dei Innovator
    Sokol Gxp Services Oct 2024 - Present
    Recruitment and OnboardingCompliance and Legal Employee Benefits and Compensation DEI Strategy Development Employee Resource Groups (ERGs) Inclusive Workplace CultureDEI in Marketing and Branding
  • Shrm Lehigh Valley
    Chief Technology Chair
    Shrm Lehigh Valley Jan 2024 - Present
    Lehigh Valley , Pennsylvania , Us
  • Sunnyworks Innovations
    Chief Executive Officer
    Sunnyworks Innovations Jul 2023 - Present
    Offering Human Resources Expertise to the Vibrant Wireless Telecommunications Sector and Its Remarkably Talented ExpertsIn the fast-evolving wireless telecommunications industry, where innovation and skill intersect to drive progress, the role of human resources is pivotal. Our mission focuses on delivering specialized HR expertise to this vibrant sector, ensuring that the incredible talent within is supported, nurtured, and leveraged to its fullest potential. We understand the unique challenges and opportunities that come with the territory—be it managing the ever-changing technological landscape or fostering a culture that promotes continuous learning and adaptation.Our services are tailored to meet the distinct needs of wireless telecom professionals and organizations, from talent acquisition and development to strategic HR planning and leadership coaching. By partnering with us, telecom experts and companies not only gain access to top-tier HR solutions but also enjoy the benefits of an enhanced organizational culture, improved employee engagement, and a stronger foundation for achieving their business objectives. Together, we aim to empower the wireless telecommunications industry to reach new heights, fueled by its most valuable asset: its amazingly talented experts.
  • Allentown School District
    Human Capital Manager
    Allentown School District Feb 2024 - Oct 2024
    Allentown, Pa, Us
    I had a noteworthy experience working with at the Allentown School District these past 09 months. I supported 8 schools in my Networked Improvement Community (NIC) within the district - Core Alliance. It was an honor to collaborate with a variety of talented individuals, including Admins, Principals, Special Education Supervisors, and professionals from Business, Facilities, and Transportation - and, of course, the HR Department. Their skills and dedication enriched the entire Allentown Community and our future children.I'm grateful for the invaluable lessons and lifelong friendships I've made. During my time here, I was fortunate to lead career fairs aimed at recruiting from our local communities. I’ve supported 4 elementary schools, 2 middle schools, and 1 high school, and worked closely with our LCTI partners on the Student Teachers/Cooperating Teachers PHEAA Program. Additionally, I spearheaded initiatives such as the Puerto Rico Recruitment Program and the International Teacher Exchange (IAG) Program, all through our HR Department.Lastly, I had the privilege of attending the SHRM 2024 Conference in Chicago, IL, through ASD, which was a monumental event this year.While I am deeply grateful for the experiences and saddened to be leaving, I’m excited and ready to embark on the next chapter of my journey!Some of the systems used here include Skyward, Frontline, and Sapphire.
  • Burkholder Brothers.  Landscape Contractors
    Human Resources Director
    Burkholder Brothers. Landscape Contractors Dec 2023 - Feb 2024
    Malvern, Us
  • Phoenix United
    Director Of Human Resources
    Phoenix United Jun 2020 - Aug 2023
    Warminster, Pennsylvania, Us
    Worked with a start-up company within the wireless telecommunications industry. I was hired to establish the HR department from the ground up which included writing policies and procedures for staff, writing the company handbook, and hiring 3rd party vendors for payroll, time keeping, and administration of other employee benefits. I also negotiate these benefits for employees. I identified the areas of opportunity and the risks internally with each position and took corrective action when needed. I also checked on deliverables, time & attendance, completed performance reviews, developed the scope of work forpersonnel, handled benefits being offered, and checked into ones that staff were requesting.==================================Selected Highlights❋ Led team of 10❋ Increased human capital by 74% and managed new hires by designing and implementing onboarding, orientation, induction, and employee welcome packages. ❋ Successfully reduced time-to-hire rate by 25%❋ Collaborated with PR department building social media brand awareness and local/national media for recruitment. ❋ Achieved 2-year goal: hired 400 employees. Optimized recruitment, hiring, and onboarding processes by implementing hiring marathons. #HRMastery❋ Initially managed up to 10 across diverse organizational areas, later forming a proficient 5-member HR department. #TeamLeadership ❋ Successfully strategized and executed HR policies, training, and surveys globally to align with the organization's business strategy. #GlobalImpact❋ Conducted orientation check-ins at 2, 30, 90, 180 days + annual follow-ups, reducing turnover from 60% to 10%, boosting retention.❋ Implemented ATS for seamless recruitment, data analytics, and performance management. #EfficiencyAchieved Developed pre-employment test & interviews aligned with DiSC profiles for candidates. #HRexpertise❋ Nurturing internal talent, fostering growth. Succession planning & leadership development for career opportunities. #TalentGrowth
  • Total Hr Solutions
    Human Resources Generalist
    Total Hr Solutions Jun 2020 - Mar 2021
    In my role, I successfully managed HR functions for two clients, including talent acquisition, onboardingand offboarding processes, policy revisions, COVID-19 protocols, and employee relations. I led openenrollment for benefits, ensuring smooth administration and reporting. Additionally, I implementedproject plans for employee retention and monitored personnel files for compliance. Collaborating withclient leadership and the HR team, I spearheaded employee engagement initiatives.================================================Selected Highlights❋ Achieved 90% employee enrollment of company offered retirement fund.❋ Launched initial employee engagement and retention survey and received 95% participation rate.❋ Retained employees seen by decreased turnover in Q3-Q4(2020) of 7 percentage points from 32% to26%.❋ Obtained approval for employee training and development increasing growth and advancement.❋ Business Proposal Approval: Training & Development program to increase internal growth andadvancement.
  • Catapult Learning
    Human Resources Generalist
    Catapult Learning Jun 2020 - Aug 2020
    Philadelphia, Pennsylvania, Us
    As the HR professional responsible for the Boston ESY (Extended School Year) remote onboarding,orientation, and offboarding process, I efficiently managed the HRIS system, TAARIS. This includedadding and deleting student profiles and creating classrooms to ensure smooth operations. Imeticulously handled various HR tasks, including onboarding, recruiting, payroll, timesheets, andpreparing employee documents for DOE (Department of Education) approval.================================================Selected Highlights❋ No ID report project. Researched, created & Implemented campaign. Posted on electronic benefitsbulletin board and other mediums to communicate information.❋ Improved and Streamlined processes leading to a 20% reduction time on onboarding via Smartsheets.❋ Effectively spearheaded Time & Attendance reporting for the PCD Program, ensuring accurate andstreamlined payroll processes while enhancing compliance and optimizing resource allocation.
  • Kepler Cannon
    Global Human Resources Manager
    Kepler Cannon Jan 2020 - Jun 2020
    New York, New York, Us
    As a temp relief to the Finance & HR Director - brought on board to drive policy advancements andfacilitate staff transitions during the COVID-19 pandemic, I leveraged my expertise to analyze andoptimize AP/AR, expense reports, payroll, and P&L informatics. Additionally, I efficiently processedpayroll for contractors, managed W4 forms, and ensured compliance with international employee salarydocumentation, taxes, and H1B1 visas. In a strategic capacity, I oversaw end-to-end recruiting andonboarding processes while spearheading continuous process improvement initiatives to enhanceoperational efficiency. Through these efforts, I successfully navigated challenging circumstances andfacilitated smooth organizational transitions.================================================Selected Highlights❋ Recognized team player being interim Director of Finance and Human Resources.❋ Generated $417,550 PPP Loan for organization with Small Business Administration (SBA)
  • Brown Brothers Harriman
    Global Employee Relations Specialist
    Brown Brothers Harriman Oct 2019 - Dec 2019
    New York, Ny, Us
    In a contracted role, I undertook the task of updating global policies and processes in preparation forthe first quarter of 2020. This involved the implementation of new policies and the revision of existingones. Additionally, I formulated Excel data and weblinks sourced from HRIS systems, integrating theminto the internal human resources portal for easy access and streamlined information dissemination.As part of my responsibilities, I meticulously validated and conducted research to ensure accurate andreliable information for the Risk Department. By executing these strategic initiatives, I played a vital rolein enhancing the organization's policies and processes for optimal efficiency and compliance.================================================Selected Highlights❋ Finished assignment 1 week ahead of schedule.
  • Morgan Stanley
    Hr Solutions Coordinator
    Morgan Stanley May 2019 - Sep 2019
    New York, Ny, Us
    In a contracted, strategic, and professional capacity, I managed the processing of INV-4 andunemployment escalations, ensuring efficient resolution of these issues. Additionally, I meticulouslyhandled FMLA processing, including gathering employee data and overseeing the processing ofbeneficiaries, disability claims, and survivor pensions benefits. I demonstrated strong attention to detail by completing reports for pension exclusions lists, WM, and payroll, ensuring accurate and timely information. Furthermore, I provided effective solutions and disbursed death benefits to survivors, ensuring their financial needs were met. With expertise in FMLA, LOA, UI, and WC reporting, tracking, disputes, and reentry, I ensured compliance and streamlined processes in these areas.In a diligent and professional capacity, I undertook the crucial task of collecting and consolidating GDPR (General Data Protection Regulation) global regulations. Subsequently, I adeptly applied sophisticated formulas to seamlessly import this information into MS proprietary software. Through this meticulous process, the software was empowered to automatically handle and disperse Personally Identifiable Information (PPI) with utmost compliance and precision.================================================Selected Highlights❋ Completed reports for pension exclusions lists, WM, and payroll. Provided death benefit solutions andchecks to survivors.❋ Led DataLife management cycle project (DLM) focused on consolidating termed staff/applicants byGDPR guidelines.HR Administrator/Payroll
  • Catapult Learning
    Hr Administrator/Payroll Specialist
    Catapult Learning Jun 2017 - Apr 2019
    Philadelphia, Pennsylvania, Us
    Experience in HRIS and TAARIS system management, offer letter creation, personnel eligibilitytracking, and new-employee file preparation. I have expertise in timesheet management, data analysis,screening resumes, conducting audits, and maintaining HR records. Additionally, I provide support indocument preparation, compliance, and administrative tasks.================================================Selected Highlights❋ Managed HRIS system and ensured accurate data management❋ Handled TAARIS system operations, including student profile management and classroom creation❋ Maintained the Personnel Eligibility Tracking System and ensured up-to-date information❋ Managed timesheet approval, add-pays, and data reporting using Ultipro❋ Performed audits of payroll, benefits, and HR programs for improvement recommendations❋ Prepared new hire and rehire documents for regulatory approval❋ Collected and maintained HR records using Excel/Smartsheets for accurate tracking
  • Tact Medical Staffing
    Payroll Assistant/Executive Assistant To Controller
    Tact Medical Staffing Dec 2015 - Jun 2017
    New York, Ny, Us
    Managed payroll for 500 medical staff in weekly pay cycles. Assisted New Hires acclimate payrollpolicy. Reviewed payroll data, timesheet, W-2 forms, benefit data, direct deposit, and tax forms. Asa payroll management specialist, I was brought onboard to oversee the payroll process for a team of500 medical staff in weekly pay cycles. I played a key role in assisting new hires with acclimating tothe organization's payroll policies and procedures. My responsibilities included meticulously reviewingpayroll data, timesheets, W-2 forms, benefit information, direct deposit details, and tax forms to ensureaccuracy and compliance.================================================Selected Highlights❋ Assisted in implementation of New Payroll System
  • Nyc & Vicinity Carpenters Labor Management Corporation
    Payroll Analyst/Executive Assistant
    Nyc & Vicinity Carpenters Labor Management Corporation Jan 2014 - Oct 2014
    BENEFITS DEPARTMENT❋ Assisted in the management of pension and welfare processes, including creating and draftingacknowledgment letters for appeals, gathering and reviewing appeal data, and developing templates forresponse letters.❋ Handled supply orders and distribution, ensuring timely and efficient procurement of necessarymaterials.❋ Conducted research and organized charity and events, contributing to the overall success of theseinitiatives.❋ Managed bookkeeping tasks such as accounts payable and accounts receivable, as well asreconciliations, ensuring accurate financial records.❋ Provided support during audits, ensuring compliance with regulatory requirements.❋ Processed invoices and purchase orders, maintaining accurate financial documentation.❋ Delivered excellent customer service to both internal and external stakeholders.❋ Managed check processing and recording, ensuring proper payment disbursement.❋ Issued checks for various departments, facilitating smooth financial transactions.❋ Processed travel and expense reimbursements, ensuring timely and accurate reimbursement foremployees.LABOR MANAGEMENT DEPARTMENT❋ Organized and maintained files, data, and financial statements, ensuring efficient access toinformation.❋ Managed calendars and schedules, optimizing productivity and facilitating effective timemanagement.❋ Handled bookkeeping tasks related to the department's financial activities.❋ Prepared meeting minutes for the Board of Directors, ensuring accurate documentation of importantdiscussions and decisions.❋ Successfully sourced, vetted, and selected ADP as the vendor for payroll processing, contributing toenhanced efficiency & accuracy in payroll management.❋ Led the company's incentive training program, "300 Hitters Club," designed to motivate and reward150 carpenters for their exceptional performance.❋ Identified and located over $2,000 in misallocated funds, contributing to improved financial accuracyand accountability.
  • Resource America
    Corporate Executive Assistant
    Resource America Nov 2012 - Aug 2013
    ❋ Organize and prepare for meetings, including gathering documents and attending to logistics ofmeetings❋ Draft, Review and Send Communications on behalf of Company Managing Partners❋ Assign/Updated Company Directory and Security System Codes❋ Responsible use of Office Kitchen and Supplies budget❋ Collection of Expense Reports and Receipts, Uploading to Concur❋ Coordinate Travel Arrangements (Air, Transit, Car Rentals + Hotels)❋ Mail distribution include Shipping Operations❋ Personal Health Care Management - Claims, Substantiation Forms, and Billing & Payments &Reimbursements for one of the Managing Partners
  • Educate Online
    Office Manager
    Educate Online Sep 2007 - Nov 2012
    Lead Team of 3. Handled payroll, time management, and other benefits thru HRIS, Vendor, Federaland State per methods indicated. Liaison between HR, Logistics and Operations for Regional andCommunity Relations Managers.❋ Assisted in 10% reduction in our human capital budget through extensive recruitment efforts❋ Fostered and maintained strong working relationships with stakeholders❋ Was part of a 25% increase in quantifiable revenue of Educate Online tutoring program forunderprivileged and title 1 students
  • Argus Research
    Administrative Assistant/Receptionist
    Argus Research May 2004 - Mar 2007
    New York, Us
    ❋ Assisted 3 directors (CFO, COO, HR) and 14 analysts in administrative duties❋ Frequently coordinated research regarding Fortune 500 companies❋ Organized and maintained (paper & electronic) file systems; client contracts with high discretion❋ Created emails & password’s for clients to access daily, weekly & monthly reports❋ Heavy calendar and travel coordination (3 directors)❋ Gathered data for reports, production items, shipping & inventory❋ Assisted HR Director in A/R and A/P as needed❋ Acted as HR assistant for personnel pay and travel issues❋ Worked with Bloomberg terminal❋ Quickly became a trusted assistant to the company president, executive staff and HR managerwhile earning a reputation for maintaining a positive attitude and producing high-quality work

Jessica Toledo, Shrm-Cp, Ma-Hrm Education Details

  • National University
    National University
    Business Administration With An Emphasis In Industrial Organizational Psychology
  • Claremont Lincoln University
    Claremont Lincoln University
    Human Resources Management
  • New York University
    New York University
    Human Resources Certification Prep
  • Grand Canyon University
    Grand Canyon University
    General
  • Global Outreach Virtual Edu.
    Global Outreach Virtual Edu.
    Early Childhood Education And Teaching
  • Laguardia Community College
    Laguardia Community College
    Liberal Arts

Frequently Asked Questions about Jessica Toledo, Shrm-Cp, Ma-Hrm

What company does Jessica Toledo, Shrm-Cp, Ma-Hrm work for?

Jessica Toledo, Shrm-Cp, Ma-Hrm works for Sokol Gxp Services

What is Jessica Toledo, Shrm-Cp, Ma-Hrm's role at the current company?

Jessica Toledo, Shrm-Cp, Ma-Hrm's current role is HR Director & DEI Innovator | Driving People-Centered Solutions and Inclusive Growth | Comprehensive HR Solutions.

What schools did Jessica Toledo, Shrm-Cp, Ma-Hrm attend?

Jessica Toledo, Shrm-Cp, Ma-Hrm attended National University, Claremont Lincoln University, New York University, Grand Canyon University, Global Outreach Virtual Edu., Laguardia Community College.

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