Nitish K. Email & Phone Number

India

Assuming the role of leader in engineering as a founding member, where my primary focus is on developing processes and technologies to facilitate smooth sales interactions using conversational intelligence. My focus lies in developing innovative solutions and integrating them with various CRM tools to optimize sales performance.Key Responsibilities:- Lead and direct the entire application engineering function, ensuring the successful implementation of processes and technologies to enhance sales interactions.- Collaborate closely with product, business, and technical managers to shape the product vision, define key metrics, design architecture, plan continuous monitoring, and create long-term technical roadmaps.- Drive FTE/resource planning, establish objectives aligned with organizational goals, and develop technical specifications, strategies, and system descriptions.- Achieve exceptional system reliability, performance, and scalability by implementing industry-leading standards.- Foster a culture of talent growth and development, utilizing effective hiring practices and providing support to team members through personalized development plans, mentoring, and performance improvement initiatives.Key Achievements:- Improved reliability, performance, and scalability of multiple systems, exceeding industry standards.- Successfully nurtured and developed top talent within the team, resulting in a highly skilled and motivated workforce.- Identified skill gaps and underperformers, providing targeted support through personalized development plans, mentoring, and performance improvement initiatives.

Gurugram, Haryana, India

As the engineering head and a founding member, I partnered with the CPO as a pseudo-CTO to oversee all aspects of technology, product development, and cloud infrastructure for the company.Primary responsibilities included:- Collaborated closely with product managers and designers to create features that resonate with users.- Built a high-performing engineering team from scratch, emphasizing diversity and inclusion. Our team’s synergy led to faster feature rollouts.- Reimagining and implementing continous integration and delivery systems/processes.- Implementing agile processes and methodologies that enabled the team to deliver business value quickly while maintaining a high level of quality.- Took the product from 0 to 1 with scaling to thousands of users!

Gurugram, Haryana, India

Gurugram, Haryana, India

Navi Mumbai, Maharashtra, India

Worked as a Backend Engineer to build scalable solutions for introducing seamless monetization modules in the product and along with improving Learning experiences for the students!

Gurgaon, Haryana, India

Started as a Software Engineer and eventually promoted to the youngest Team Lead in the company. Spearheaded multiple R&D projects and multiple new projects development.- Created scalable solutions for the Travel industry as an aggregator platform.- Spearheaded the development and launch of Payworld AI - a conversation intelligence system that handled more than 70% of customer support queries on its own.- Oversaw the banking modules like Fastag, Wallet Systems, Prepaid Cards with close collaboration with NPCI and YES Bank.- Lead a team of developers to achieve scalability and security across the platform with high tolerance as to handle thousands of request every minute!