-Licensed Realtor in Georgia. License # 439938-Ensure all real estate transactions comply with legal and regulatoryrequirements.-Maintain accurate records of property transactions, tenant interactions, andmaintenance activities.-Perform market analysis on trends and opportunities to maximize propertyvalue and profitability.-Stay updated on zoning laws, property codes, and safety standards.-Conduct property showings and manage the leasing process.-Draft, review, and enforce lease agreements.-Prepare and review contracts, purchase agreements, and other legaldocuments.

-Increased customer retention by 25% resulting in $1M in annual recurringrevenue.-Enhanced overall customer satisfaction (CSat) scores by 30% throughstrategic initiatives and targeted support programs.-Managed a portfolio of 75+ global accounts, collaborating with a teamdedicated to high-touch customer success strategies.-Achieved a record-high customer renewal rate of 95% by streamliningonboarding processes and enhancing training materials.-Secured a top-tier Net Promoter Score (NPS) of 70+ by introducing targetedcustomer feedback loops and performance improvement plans.

•Establish and build relationships with 125 college students (via phone, video chat, text, socialmedia, and email), helping students navigate the transition from high school to college and ensuring they are on track to graduate•Provide perspective on college life and act as a facilitator, guiding students to the appropriate campus resources and helping them understand the commitment necessary to succeed in college and beyond.•Use SalesForce to collect, record, and interpret student data to guide coaching conversations and provide detailed data to community organizations, K-12, and higher education partners•Work in tandem with community organizations such as, Achieve Atlanta, to ensure Atlanta Public School students are successful in their respective college environments and that equity in education is reached •Serve as Coach representative to convey benefits of Co-Active Coaching in partner meetings with institutions of higher education

• Serve as an Accountability Officer for a variety of cases ranging from underage drinking, health and safety violations, and guest policy violations • Co-manage a building of 500+ female predominantly Greek residents • Co-supervise a team of 12 resident advisors to achieve academic and professional success • Participate in On Call Duty rotation to act as first responder to emergency situations within 6 different residential communities • Promote community engagement by organizing and implementing building wide and department programming initiatives • Co-supervise a team of 10 desk assistants to ensure quality customer service practices are being given to residents and guests • Advise a team of 7 students dedicated to the implementation of Social Justice programs within the 12 residential communities

In my current role as an Admissions Counselor, I have been tasked with the responsibility of recruiting prospective students to Louisiana State University. However, because I am a Higher Education Advocate, I go the extra mile to cultivate honest working relationships with students, high school counselors, and parents. These genuine relationships allow me the opportunity to assess student’s individual needs and connect them to the most appropriate avenues for achieving their aspirations. Additionally, to promote student success, I use my knowledge of academic and extracurricular offerings to encourage students to explore their major options and career goals once in college.

•Assisted with operations related to residential housing, answering housing related questions, housing placement, and maintaining housing records•Helped to update and develop brochures, letters, and videos for incoming international students•Collaborated with the Assistant Director of Residential Life to plan and organize Fall Resident Advisor training.•Updated and digitized all professional staff manuals

• Mentored a team of 36 diverse resident advisors to achieve academic and professional success • Organize, implement, and facilitate new initiatives for Spring/Fall training for resident advisors • Maintained daily contact with resident advisors to ensure proper communication between residence life coordinators, resident advisors, desk assistants, and residents • Organized on-call duty scheduling and enforcement of crisis management practices to provide residents with safe living environment • Supervised our residential community service team that partners with local organization that beautifies houses in low socioeconomic parts of Houston, Texas • Helped develop dating and domestic violence awareness program with university’s equal opportunity specialist to educate residents on safe relationship practices • Developed an accountability system to provide resident advisors with job structure and supervisor expectations

• Advised a university residence hall wing of 32 culturally diverse first year students • Served on Resident Assistant Spirit and Recognition Committee to promote involvement among housing staffs • Enforced Student Code of Conduct and Student Housing and Residential Life policies to ensure a safe, orderly, and productive living environment • Participated in On Call Duty rotation to act as first responder to emergency situations within the residential community

-Supervised 10-22 employees-Accurately maintained cash drawers ranging from $200-$1300-Handle returns/exchanges for dissatisfied customers-Display extraordinary customer service towards all customers