As a Project Lead at Sultana Research and Development (SRD), I work with an international team of experts to manage and oversee projects addressing climate change, poverty, education, and environmental sectors, ensuring their successful execution from initiation to completion. My responsibilities include guiding project phases, allocating resources, managing timelines, and ensuring adherence to quality standards. By employing tools such as Asana, Trello, or Microsoft Project, and utilizing agile methodologies, I drive projects forward to deliver impactful outcomes aligned with organizational goals.

Responsible for leading teams, implementing process improvements, building relationships with customers and suppliers, and fostering a culture of safety, compliance, and efficiency while driving business growth.Key highlights:• Developing, monitoring, and reporting on operational KPIs, and initiating corrective actions when required• Building and maintaining strong relationships with new and existing corporate clients and suppliers (onshore & offshore) to leverage favourable business outcomes• Providing managerial decision-making for staff who require higher level input on operational tasks• Coordinating with multiple local and international freight providers to ensure smooth logistics operations• Implementing process improvement and efficiency initiatives across the organization• Liaising with internal and external stakeholders to meet the operational objectives• Conducting incident investigations and the timely rollout of required corrective actions• Building a strong culture of safety, compliance, customer service, ethics, and efficiency• Overseeing the planning and organization of warehousing processes• Continuing to iterate ways to improve the team’s performance and efficiency

Developed and maintained relationships with high-value clients to drive revenue growth and exceed sales targets. Core duties included identifying customer needs, creating strategic account plans, and delivering exceptional customer service.Key highlights:• Developed new business opportunities and penetrated existing accounts in the Australasia region• Identified growth opportunities in the promotional sector and generated valuable leads• Successfully increased annual sales revenue by 50% through effective account management and strategic sales initiatives• Reviewed and analyzed weekly and monthly reports (call cycles heat maps, sales/gross profit margin data, and account profitability)

Effectively planned and executed marketing campaigns to drive sales and increase brand awareness. Duties included coordinating with cross-functional teams, analyzing campaign performance, and implementing strategies to improve results.Key highlights:• Supported the marketing manager with planning, creating, implementing, and monitoring marketing activity and campaigns in Australia and New Zealand• Evaluated data from multiple sales channels (Shopify, NopCommerce, MailChimp) and drafted reports on key metrics to monitor campaign efficiency and consumer trends• Provided administrative and project support for a variety of marketing programs and liaised with external social, creative and digital agencies in the rollout of collateral and campaign assets• Liaised with other teams in the business (i.e. Planning & Operations Teams) to ensure the most efficient delivery and uptake of marketing programs

• Assisted multiple companies with their Export Award applications• Conducted face-to-face and telephonic interviews with business representatives• Audited each applicant's global business and marketing campaigns• Conducted in-depth preliminary research into an applicant's overall business, promotional, marketing and export strategies• Compiled and finalized applicants for submission on behalf of the company