• Installing and configuring computers, software, systems, networks, and printers• Monitoring and maintaining computer systems and networks• Managing VMware solutions through vCenter • Act As Tier 2 Support for escalated Issues• Manage O365 Exchange online Solution• Manage and administer Intune and Entra Identity• Manage sevral mail security solutions such as Barracuda, SendGrid and others• Review and manage users access and delegation to maintain secure access• Setting up accounts for new users• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• Testing new technology• Replace parts as required• Manage AD Domain, DHCP, DNS• Configure File Server, Sharing, and Permissions.• Creating Additional Domain Controller, Ensure Replication Service Is Working And Success.• Installing And Troubleshoot Microsoft Products ( Windows, Microsoft Office 2016,2019 )• Make Report documentation for the organizations• Manage Users, deploy windows, Applications, Reports, and update using SCCM• Install and configure windows servers ( Lenovo Servers )• Create new mailboxes and groups through the Exchange server• Managing Trend Micro Antivirus On-Premises• Managing VMware installing and Upgrade Esxi Hosts ( Deploy, Configure, Clone, and Manage Virtual Machines )

Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback. Resolve software and hardware inquires and install, maintain, troubleshoot, support and repair desktop/laptop hardware and software. Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use; installing network devices. Initiate/Manage user accounts across multiple systems including the email accounts and troubleshot/resolve profile issue for the operations agents only. Work on the backup servers/recovery systems in order to restore any missing data when it is crucial and importantly required for continuing the business. Assist users with wireless and remote access. Handle all AVAYA issues including upgrading AVAYA firmware and configuring AVAYA [hardware/software] platforms to open the communication channel in between the client and the internal scope. Assist in selecting and deploying new technology to support organizational goals and objectives. Proactively monitor the performance of the machines and ensure that all of them are properly operating and ready for service; or should perform direct maintenance if failure was figured out. Handle operating system installation and ensure the system is configured based the client requirement. Support business needed applications and escalate issues to the second line resolver group if not fixed. Monitor infrastructure and conducts frequent health check up on computer hardware/software and execute preventive maintenance plans.Perform Backup Operations.Monitor and fine tune Infrastructure.Manage and track assets.Manage Service quality.Provide Help desk support and escalate reports to the IS Section Head