Yousef Mustafa Email & Phone Number

Florida, United States

• Greeted each customer and helped in finding requested items, helping boost customer satisfaction and retention.• Helped customers by answering questions and locating merchandise.• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.• Organized new stock for floor placement.• Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.

United States

• Built personal relationships with guests to promote positive experiences.• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.• Initiated outbound administrative requests by phone and in writing to accomplish Resolution.• Assisted with proactive client outreach initiatives through Siebel and documented client correspondence in the CRM system.• Collaborated with the Customer service department on operational support tasks.• Investigated and resolved customer complaints to foster satisfaction.• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.• Received incoming calls and messages and addressed phone requests.

Coconut Creek, Florida

• Serve food, alcohol/beverages, and/or desserts to guests from the concession counter or severed directly to customers seat• Used cash register to prepare bills for food, accept payments, and make change for cash tenders. • Responsible for sweeping, mopping, and keeping concession equipment sanitary. • Trained to supervise new employees and learned how to be versatile in every position including front desk responsibilities

Deerfield Beach, Florida

• Recommended merchandise to customers based on their needs and preferences• Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices• Responded to customer inquiries and requests in a prompt and efficient manner• Built relationships with customers to increase likelihood of repeat business• Prioritized helping customers over completing other routine tasks in the store• Completed all cleaning, stocking and organizing tasks in assigned sales area

Deerfield Beach, Florida

• Organized register supplies• Cleaned and straightened work area• Worked with customer service to resolve issues• Unboxed new merchandise• Rotated stock to maintain freshness• Operated cash register with proficiency• Provided professional and courteous service

Coral Springs, Florida

• Observed and assessed student performance and kept thorough records of progress• Established clear objectives for all lessons, units and projects• Encouraged students to persevere with challenging tasks• Tutored children individually and in small groups to help them with difficult subjects• Taught students to exercise problem solving methodology and techniques during tests

Associate Of Arts - Aa, Management Information Systems, General

Management Informations Systems ; Software Engineering, Datamining ; Statistical Forecasting, Gpa: 3.5