• Planned implementation and installation of advanced Cisco equipment.• Analyzed, troubleshot and enhanced network performance to drive efficiency.• Configured and troubleshot VoIP and multi-media distributed systems and platforms.• Defining project scope and requirements by conducting research on existing technology and protocols to identify opportunities for improvement

• Monitor and maintain the computer systems and networks of an organization.• Installing and configuring computer systems, printers and IP phones.• Diagnosing hardware and software faults and solving technical andapplications problems, either over the phone or in person.• Developing and maintaining assets inventory.• Active Directory and Group Policy administration.• Loaded software, granted permissions and configured hardware fornew employees as part of onboarding process.

• Tracked and analyzed reports to determine needed improvements.• Used Packet Tracer to simulate the configuration of routers andswitches using a simulated command-line interface.• Provided detailed technical documentation, including networkdiagrams, process flow charts, and procedural guidelines.• Learned about the characteristics of Cybercrime, security principles,technologies, and procedures to defend networks.