Yousef A. Alrushaid Email & Phone Number

Al Asimah, Kuwait

Lead the development and execution of a strategic digital growth plan aligned with ABK’s vision. I established the department’s Digital Transformation (DX) policies and procedures, designed Agile frameworks to support the Digital Factory, and played a pivotal role in shaping the bank’s 5-year digital roadmap. I have also successfully driven cost reduction.

Kuwait

Drove award-winning initiatives that transformed customer engagement and sales through innovative digital strategies. My focus on enhancing customer service, app performance, and digital adoption has positioned the bank as an industry leader, driving growth and maintaining our competitive edge in Kuwait’s banking sector & securing 4 prestigious awards from.

Kuwait

Al Asimah, Kuwait

Reported to: Branch ManagerKey Roles:- Cultivated and maintained strong customerrelationships, ensuring customer satisfaction.- Managed key customer accounts, ensuring highsatisfaction and retention rates.- Identified the customer needs and recommendappropriate banking products and services tomeet their financial goals.- Assisted the customers with account.

Reported to: Branch ManagerKey Roles:- Processed a high volume of financialtransactions, maintaining exceptional levels ofcustomer service. Handled cash, checks, andother financial instruments with precision.Balanced cash drawers and reconciletransactions at the end of each shift to ensureaccuracy and compliance with bankingregulations. Followed the bank.

Al Tijaria Tower, Kuwait

Reported to: CEOKey Roles:- Managed social media, executed brandadvertising, and conducted customer surveys.Contributed to developing Scale Restaurant'ssubscription-based app, streamlining thecustomer experience.- Monitored the performance of marketingcampaigns & improved the marketing tactics andROI. Collaborated with the restaurant team todevelop.

Kuwait

Reported to: CEOPlayed a pivotal role in crafting the Reform Clinic brand identity, overseeing elements ranging from logo design to optimizing the customer lobby experience. I take great pride in my contributions to establishing this highly successful brand, which has demonstrated its excellence in the Middle East market. Reform Clinic is located at the.