- Produce and work from picking lists to fulfil, pack and dispatch client orders.• Processing orders ensuring that client instructions are fully implemented.• Ensure all orders are fulfilled within specified timeframes.• Work in close liaison with Customer Services, Sales and external customers and transport organizations.• Potential risks, problems or product defects to be reported immediately to a senior member of staff.• Be pro-active in reporting to your line manager when stationery and packaging materials are running in short supply.• To carry out all activities in a manner that promotes safety to yourself and your colleagues.• Participate actively in continuous process improvement projects, seek ways to develop and maximise customer service levels.• Ensure all business and individual key performance indicators are met.• Contribute actively to achieving departmental service levels and targets.• Regularly ensure accurate locations of goods and pick orders from correct location.• Communicate with Customer Services and clients by telephone and email as required.

• Responsible for the End-to-End customer experience, handling the operation from a-z procurement and upselling on a daily basis. • Managing customs clearance procedures, transport documents, and insurance paperwork.• Tracking and communicating shipment status with clients in real-time.• Checking that shipments are delivered on time.• Resolving issues including discrepancies and delayed arrivals, customs release.• Project planning and execution, including on ground supervision.• Coordination of all modes of transport.• Customer service and upselling for exciting customers.• Operational troubleshooting.• Negotiating terms with carriers, booking cargo space, and making payments.

• Manage all incoming purchase needs and/or needs related to Purchase Order management.• Communicate (written and verbal) clearly and professionally with employees and vendors in order to resolve issues relating to quotes, invoices, purchase orders, delivery receipts, and payments.• Facilitate departmental requests for purchase, including IT and purchase card related ordering.• Verify and input vendor data into system.• Coordinate administrative procurement activities, including getting quotes for equipment/services, placing orders, coordinating deliveries, ensuring compliance with contracts.• Maintain agreement files as required.• Assist finance and logistics staff in resolving receiving and invoice discrepancies.• Contacting suppliers to obtain timely submission of goods.• Preparing time sheets, scanning, photocopying, filing, labels, folders.• Processes purchase orders for indirect (MRF) materials procured.

• Answer incoming calls within allotted time in a professional, courteous and friendly manner.• Efficiently locate the costumer’s account, confirm costumer's contact information and update as necessary.• Research any concerns or questions that were unanswered during the call and communicate expected timeframe for follow up call.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, actions taken.• Demonstrate professionalism and patience in troubleshooting with technical issues non-technical.• Provide positive results to costumers. • Schedule appointments both over the phone and by using our online scheduling system.• Respond to customer inquiries by telephone.

• Proven track record of managing teams under high pressure.• Strong customer management.• Coach, mentor and motivate a team of travel professionals.• Support the Delivery Manager in the smooth and efficient day to day running of the department.• Develop and implement Key Performance Indicators for direct reports.• Prepare and conduct employee performance reviews and handle employee relations issues.• Provide clear and measurable objectives for the team and the individuals.• Seeking and acting upon feedback from customers.• Ensuring that the highest standards of customer service are maintained by the teams at all times.• Coordinating continuous improvement initiatives throughout the Delivery team.