Yousra Hamdy Email and Phone Number

• Worked with internal partners to analyze, evaluate and develop tailored relationship strategies for each client or prospect.• Met regularly with customers to enhance relationships and look for new business opportunities.• Reviewed customer needs and allocated assets to engage with customers and meet current requirements.• Used CRM system to track client activity, produce reports and manage pipeline.• Addressed escalated customer complaints and implemented solutions to restore satisfaction.• Fostered productive business relationships and promoted long-term growth opportunities.• Shared relevant tools with customers as necessary to reduce support call frequency.• Coordinated with management to review unit performance.• Provided targeted customer support via live chat, email and telephone.• Directed phone calls to shorten service time and steer conversations towards targeted solutions.• Reviewed reports for accounts subject to collection actions.• Supervised staff and provided assistance to meet department and organizational goals.• Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.• Studied customer interactions and collected feedback to identify potential service improvements.• Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems.• Monitored workflow queue to ensure adequate distribution of work across available personnel.• Studied company products and services to maintain relevant knowledge and deliver top-notch service.

• Established and maintained vendor performance management system and communication plan for construction service providers and suppliers.• Prioritized workflow and resolved daily operational challenges to support goal achievement.• Documented daily operational data and communicated results to management.• Guided employees in handling difficult or complex problems or resolving escalated complaints.• Led team meetings and brainstorming sessions to evaluate goal progress and support project deadlines.• Supported talent recruitment by reviewing candidate qualifications and offering hiring recommendations.• Monitored, tracked and evaluated associate performance based upon pre-determined KPIs.• Led and coached team to provide consistent, fast service.• Managed team resource allocation to optimize productivity and reduce downtime.• Trained employees to follow standard work processes and learn role-specific skills.• Resolved issues ethically and with minimal conflict.• Conferred with management and supervisors to coordinate operations between departments.• Coached team to develop skills and overcome weaknesses to reach goals.• Provided daily direction to team members to achieve departmental goals.• Assisted team members on appropriate application of policies and procedures.

• Connected with prospective, new and established customers to assess and determine individual needs.• Studied company products and services to maintain relevant knowledge and deliver top-notch service.• Directed phone calls to shorten service time and steer conversations towards targeted solutions.• Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.• Facilitated clear communication between distribution centers, carrier companies and customers to expertly resolve inquiries.• won the quality competition for 2021.• high ranked in 2021 appraisal.• helped supervisees and manger with many tasks • Presented existing and prospective customers with valuable information to aid decision-making.• Used proven techniques to increase sales and promote high-value products.• Documented key points of customer interactions on digital database.• Followed scripts to maintain good call control.• Investigated product concerns and communicated with departments to understand customer issues.

• Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations.• Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.• Addressed customer inquiries and promptly resolved complaints.• Coordinated office workflow and monitored task completion to evaluate quality and performance.• Performed recordkeeping and document filing tasks to organize important company information.• Trained new hires in company policies, work processes and job-specific tasks.• Managed master office calendar and coordinated appointments, meetings and travel dates.• Achieved department targets with strategic resource allocation and schedule management.• Tracked labor, sales and inventory and managed operations to maximize returns.• Managed employee performance through disciplining, coaching and counseling.• Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.• Performed facility checks to verify cleanliness and client safety.• Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.

• Embodied company mission and values through honesty, integrity and high-quality performance.• Supported cashiers and customers to locate products, confirm prices and replenish stock.• Used POS system to scan customer purchases, calculate prices and process transactions.• Helped customers quickly navigate store and locate items.• Collaborated with store team to meet periodic sales goals.• Completed merchandise floor set according to visual standards and directives.• Went above and beyond customer expectations for exceptional shopping experience.• Explained current sales, promotions and other brand initiatives to gain customer loyalty.• Welcomed customers and offered quick assistance to handle diverse needs.• Minimized shortages through proper loss prevention procedures.• Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.• Prepared and processed forms to change customer service levels.• Made informed decisions under stressful circumstances.• Answered calls or emails from customers and assisted with special requests or resolving complaints.• Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.• Trained new associates on store programs and policies.

• Communicated policy updates to department, answered questions and monitored compliance.• Performed facility checks to verify cleanliness and client safety.• Maintained data accuracy and accessibility with strong document control and file naming practices.• Directed work of multiple teams and assisted with meeting specific team project goals.• Drafted reports to inform senior decision-makers and guide operational strategy.• Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.• Advised management regarding emerging industry trends and best practices to improve operations.• Reduced corporate risk by identifying and reporting compliance issues or violations.• Managed employee performance through disciplining, coaching and counseling.• Forecasted expected demands and created plans to accomplish objectives within set budgets.• Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.

• Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty.• Provided solutions, recommendations and replacements with empathy and positive feedback.• Implemented best practices in fostering exceptional customer care support and satisfying customers.• Responded to questions and followed up on customer interactions.• Responded to customer questions and complaints and documented consumer communications.• Created customer satisfaction survey to identify issues and determine appropriate resolution.• Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.• Met team and client performance metrics, goals and deadlines.• Met and exceeded daily service quality and performance goals.