-Collection Debt Firm-Management, Coaching, and Organization:Provide daily support to the team towards achieving qualitative goals, ensuring a collaborative and efficient work environment.Foster the development of individual skills, encouraging continuous learning and professional growth.-Debt Collection Activity Management and Oversight:Conduct rigorous quantitative monitoring to ensure targets are met and processes are optimized.Efficiently… Show more -Collection Debt Firm-Management, Coaching, and Organization:Provide daily support to the team towards achieving qualitative goals, ensuring a collaborative and efficient work environment.Foster the development of individual skills, encouraging continuous learning and professional growth.-Debt Collection Activity Management and Oversight:Conduct rigorous quantitative monitoring to ensure targets are met and processes are optimized.Efficiently manage the flow of inbound and outbound calls to maximize productivity and customer satisfaction.-Initial and Ongoing Training:Train employees on the latest technical advancements in the field, ensuring they stay at the forefront of industry standards.Educate on strategies to enhance the quality of customer relationships, fostering loyalty and positive engagement.-Facilitation and Coordination:Lead team and individual meetings with a focus on motivation and clarity, ensuring everyone is aligned with the company's goals.Conduct daily briefings to unite employees around a common objective, creating a cohesive and motivated workforce.-Weekly Staff Planning:Strategically schedule weekly planning for the staff, optimizing workload distribution and ensuring operational efficiency. -Preparation and presentation of Production and monthly committee :Prepare comprehensive presentations for the Production and Steering Committee, highlighting key performance metrics, achievements, and strategic plans for continuous improvement.-Evaluation of the Advisory Team: Establish clear and relevant performance measurement criteria to assess team effectiveness.Analyze the outcomes of evaluations to identify areas for improvement and celebrate successes, fostering a culture of excellence and accountability. Show less

-Quality Assurance and Compliance:Oversee the conformity of new insurance subscriptions, ensuring all processes and documentation meet established industry standards and regulatory requirements.Conduct thorough reviews of email and mail communications, maintaining high standards of accuracy, professionalism, and compliance with company policies.-Performance Monitoring and Enhancement:Perform detailed evaluations of call interactions, assessing adherence to… Show more -Quality Assurance and Compliance:Oversee the conformity of new insurance subscriptions, ensuring all processes and documentation meet established industry standards and regulatory requirements.Conduct thorough reviews of email and mail communications, maintaining high standards of accuracy, professionalism, and compliance with company policies.-Performance Monitoring and Enhancement:Perform detailed evaluations of call interactions, assessing adherence to quality standards and effectiveness in customer engagement.Develop and implement targeted improvement plans based on call evaluations, aimed at enhancing staff performance, customer satisfaction, and operational efficiency.-Field Coaching and Staff Development:Engage in field coaching, providing real-time guidance and support to team members, fostering a culture of excellence and continuous learning.Conduct occasional training sessions on a variety of topics, equipping staff with the knowledge and skills needed to adapt to changing demands and excel in their roles. Show less

I participated at the Set up of this Insurance project