Youssef Daoud Email and Phone Number

Governing, mitigating risk, maximizing chances of proper project management & successful completion of one or more specific critical projects for strategic customers, which are implemented by oracle's partners or consulting.- Building up and driving these most complex partner lead SaaS transformational implementations to success.- Assess and mitigate risk making sure the partner implementation is according to standards.- Assess and mitigate risk for all project constraints and manage contracts accordingly.- Lead by example and be a natural accepted mentor for the customer, oracle and partners involved in the transformation as essential part of the program and key member of steering committee.- Balance between all elements of a multi-faceted role, including (non-exhaustive):* Have a holistic overview of a portfolio of a specific / key projects within a specific client. * Pro-actively, hands on and customer facing, putting some of these projects on the right track and react promptly and effectively on early warning signs within this portfolio. * Guide the projects to a focus on delivering to stakeholders’ expectations and to a focus of managing both stakeholders and commercial/contractually implications. * Be the strategic oracle internal partner, driving alignment between development, support, legal, customer success, sales and applications management.- Work with alliances and channels making sure the involved partners are focusing on customer success; escalate in timely manner when there is any deviation.- Act as escalation point for customers, plus potential conflict between customer and partner SI.- Drive customer implementation towards success with healthy partner interaction.- While being collaborating with partners, do pick up trends and propose potential improvements that can help these partners or the wider ecosystem to become more effective and more successful.- Manage customer and partner on potential solution gaps and development requests.

Reporting to the Office of the CEO, Global Risk Management supports the successful and optimized delivery of services engagements through Bid Assurance, Delivery Assurance and Continual Service Improvement by maintaining and executing the Bid Review and Health check processes. Global Risk Management has as its mission:. To ensure on a global basis that all bids are developed and issued to a consistent level of quality and within an acceptable level of risk. . To verify that all major projects are being bid and delivered in accordance with documented business practices and procedures. . To work closely with divisional and vertical practices and global service lines to promote consistent standards and practices for managing risk in new and emerging business sectors.Supporting the successful and optimized delivery of Traditional and Managed ACS Services engagements through Bid Assurance, Delivery Assurance and Continual Service Improvement (CSI) in both the Commercial and Public sectors :· Quality review, risk identification and recommendation to management for bids that fall within the bid review policy,· Quality review and identification of risks for service delivery engagements that meet the criteria for review within the Engagement Review Policy· Advising ACS management on standardizing business practices and risks for the LOB relative to Bid Assurance and Delivery Assurance.· Create analytical reports and analyze appropriate trends for the Risk Management and ACS management.· Participating with the business unit program management office team in continuous improvement initiatives that cover training and the development of programs, policies and tools.· Participating in large complex risk reviews for deals that involve multiple Oracle services LOBs.· Coach Sales teams and Bid Managers on corporate polices, the bid process, tools, risk evaluation and mitigation, and interfacing with other organizations involved in the bid review and approval process.

Responsible for the MCS (Managed Cloud Services) accounts across MEA (Middle East & Africa) Territory, which includes renewals & all associated installed base activity for identified accounts in MEA. Using account management skills and close relationships across the region, responsible for the retention of a significant portion of the installed base. · Manage and maintain the existing revenue stream while simultaneously uncovering and, in many cases closing, incremental new business add-on opportunities. · Have a clear understanding of the sales process and able to own and manage from discovery, contract solution, negotiation and booking. · Educate customers on business practices and any associated contractual implications, assist, and coordinate the interaction with the various groups within Oracle (delivery, license sales, field sales, consulting and finance). · Ensure customer awareness and understanding of applicable elements of the MCS services portfolio. · Able to support the negotiation of complex contracts and interface with C level customers. · Accurately forecast business targets and opportunities in territory. · Own and achieve a quota target that consists of Renewals.· Drive the executive summary and approvals process. · Work with Delivery, Bid Desk, Deal Management, Commercial Management, Solution Management and Legal to build the commercial offer for re-contracting. · Forecast accurately.

Escalation Manager:- Ensuring that the Escalation Management processes and procedures are followed, the rightresources are working on the Escalation and that the appropriate management escalations are takingplace and on time.- Work together with Service Delivery & the Technical Operations in keeping the customer (end user)informed about the resolution status of a major Escalation.Service Operations Manager:Performing regular structured reviews of the quality and contractual compliance of service delivery toCloud service customers, including:- Reviewing performance against SLS (Service Level Standards).- Reviewing technical operations such as performance, capacity, and configuration.Work with Cloud Services delivery teams to ensure smooth implementations of changes:- Reduce risk of incidents caused by Changes.- Ensure better scheduling and usage of internal resources.Provide General Operational assistance, including:- Support and Maintenance of Customer Change Management.- Manage remedial actions resulting from technical & SLA (Service Level Agreement) reviews.Transition Manager:- Coordinates all aspects of internal information system-specific projects from initiation to delivery.Projects often involve network, server, or software implementation and upgrades, PC deployment andthe like.- Coordinates work performed by IT staff and internal customers/partners by defining projectspecifications, performing feasibility and needs/impact assessments. Develops detailed project plansand manages all implementation processes including resource allocation, progress tracking,monitoring change control process, testing, documentation, training and on-time delivery within budgetconstraints.- Provide leadership and expertise in the development of new products/services/processes, frequentlyoperating at the leading edge of technology. Recommends and justifies major changes to existingproducts/services/processes.

▪ Incident Manager for Production / Implementation Services Identifying Incidents, Logging, Categorizing, Prioritization, Initial Diagnosis, Escalation, Resolution and Recovery and Closure. Suggests continual service improvements to Incident Management. Attends the daily War Room "Situation Room" for dealing with emergencies ("Handling of Major Incidents"). Tackles problem incidents where issues stagnate or lack clear direction and ownership, working directly with Customers, SDMs & Operation Managers. ▪ Handling Critical Incidents for EMEA Hot Customers reported on a Daily Incident Report. Deals with High and Low impact incidents making sure that resolution is applied as per the RCA.▪ Fusion Middleware "Cloud IT Implementation & provisioning Services" Consultant for various Projects on EMEA Cloud Customers.▪ Working as a Technical Lead “Client Advisor” for Tier 1 EMEA Customers as an Advanced DBA Service with outstanding knowledge for multiple Vertical Industries from Retail, HealthCare, Financial Services, Telecommunication and Transport ... etc.▪ SPOC within EMEA for OMCS Global Projects, SHA-1 Cloud Customers migration to SHA-2, acts as a conduit to ensure there is close cooperation and coordination, react quickly and engage the appropriate product SME to investigate and resolve SHA-2 issue.▪ Responsible as Service Operations Manager on EBS, Siebel & OBIEE within OMCS acts as Duty Manager for operations, SDM and Executive Management. SOM works with all the management functions: Change Management, Release Management and Enterprise service Delivery to ensure smooth operation. SOM Interacts with SME/Tech team for technical issues faced. ▪ Nominated as a Top performer on a Global Level for Perfection in Handling Critical Severity 1 SR's & ranked as Most Impressive Performance on the High Touch Project for Top OMCS Customers.▪ Assigned by OMCS EMEA VP to work as an EMEA Incident & Escalation Manager for all OMCS Operations.

- Operations:• Supervising the operations and maintenance of press systems versus requirements.- Management:• Handling all admin. And procurement issues including material supply, inventories, etc…- Technical Supervision:• Montage.• Work outlining.• Agreements and contracting with clients on outlining.• Drafts evaluation for best work results as fit with client inquiries and requirements.• Inventories, etc…- Finances:• Handling all print house financial issues including:• Financial Proposals.• Pricing.• Internal and External Settlements.