Youssef Ezzat Email & Phone Number

Alexandria, Egypt

Alexandria, Egypt

•Handled customer inquiries, answered questions, and resolved problems in a timely manner.•Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.•Successfully resolved an average of 50 technical support issues per day, resulting in a 20% increase in customer retention.

•Analyzing market data and trends to inform trading decisions.•Developing and presenting risk management strategies.•Gained practical insights into global banking and markets operations.•Enhanced skills in market analysis, risk management, and client engagement.•Improved understanding of the financial industry's dynamics and professional expectations.

•Identified the main players and instruments needed for financial market development.•Measured the degree of financial development and inclusion for a country or countries using a wide range of standard indicators.

•Learned the basis of banking system and products,such as foregin exchange setllement and debit/credit cards.•Gained understanding of all venue teams and departments (Sales, Marketing, etc..)•Possessed a profound understanding of essential soft skills, including effective communication, collaborative teamwork, and adept problem-solving, enhancing overall professional proficiency.

Bachelor Of Business Administration - Bba, Finance And Investment, Very Good With Honors (88%)

•Completed various professional courses in Supply Chain Management, Marketing, and Human Resources from the American Chamber of Commerce.

High School/Secondary Diplomas And Certificates, Excellent (90%)

• Elected class representative.