Youssef Hamada Email and Phone Number

Oversee and streamline daily patient-related processes, including registrations, referrals, and insurance coordination, whilst managing related financial aspects. Manage patient invoice generation, billing, refunds, and resolution of any related issues to ensure a seamless financial experience for patients. Supervise overall employee performance, comprising attendance, knowledge development, duty rota management, and staff-related issue resolution. Offer optimal assistance to all levels of management by conducting thorough research on local market conditions and competitor activities, all geared toward delivering critical insights to enable informed decision-making.• Prioritised and addressed patients' requests, concerns, and needs promptly, ensuring thorough follow-ups for optimal satisfaction. • Research potential opportunities for departmental expansion such as launching new departments and recruiting visiting doctors.• Championed internal marketing strategies to elevate visibility and recognition of specialities and physicians within each sector.• Optimised staffing to ensure adequate coverage during operational hours, and proposed recruitment strategies as needed.• Scrutinised unit performance and executed necessary business development activities to drive growth and improvement.• Accelerated patient flow through various departments by implementing strategic initiatives to minimise waiting time.• Guaranteed all staff members' adherence to grooming protocols, thereby maintaining a professional environment.• Leveraged internal sales opportunities, such as health packages, and mentored staff to promote them effectively.• Maintained open lines of communication with unit physicians to ascertain and cater to their needs.

Engaged with Command Centre (DHA) for acceptance of Covid patients. Delivered daily census updates to relevant DHA departments, encapsulating all inpatient and outpatient COVID cases. Facilitated communication with DHA facilities and private hospitals for smooth transfer of patients in and out. Oversaw Front Office Team's proper updating of Sheryan & HASANA with patient details.• Administered hospital front office's roster and deputation, with a focus on ensuring optimal personnel allocation.• Addressed patient feedback and complaints, thereby improving patient experience and satisfaction.• Directed all aspects of patient invoicing, billing, and refunds whilst resolving associated issues.• Acquired necessary data and information by liaising with patients' families

Extended warm welcomes to patients and visitors and prioritised high-quality service provision for VIP patients. Executed strategies to optimise front office operations. Regularly communicated with physicians, customers, and attendants, fostering strong relationships. Strategized for future expansion of department. Rostered and deputed a team of 25 employees in hospital's front office operations.• Accelerated patient throughput in OPD through consistent coordination with Clinicians and relevant stakeholders.• Maximised revenue by 35% via execution of strategic conversion process in OPD for patient follow-ups.• Realised implementation of SOPs within department aimed at enhancing procedural consistency.• Drove multifaceted manpower management leveraging effective multitasking abilities.• Slashed monetary losses by minimising outpatient receipt refunds and cancellations.

Ensured readiness and awareness of Front Office team for emergency patient care. Executed nightly audits, reviewing and verifying insurance card details. Developed and delivered insightful HIMS training sessions to effectively onboard new staff members.• Showcased excellent communication and interpersonal capabilities to interface with physicians, customers and their assistants.• Led patient invoicing, billing and refund procedures, whilst resolving other issues through tried-and-true problem-solving skills.

Ensured readiness and awareness of Front Office team for emergency patient care. Executed nightly audits, reviewing and verifying insurance card details. Developed and delivered insightful HIMS training sessions to effectively onboard new staff members.• Showcased excellent communication and interpersonal capabilities to interface with physicians, customers and their assistants.• Led patient invoicing, billing and refund procedures, whilst resolving other issues through tried-and-true problem-solving skills.

Ensured smooth client communication with courteous telephone responses to patient queries. Managed billing system for services prescribed by doctors, providing invoice corrections. Led transaction process, including facilitating payment collection via cash or card.• Spearheaded an efficient patient registration process whilst simultaneously verifying insurance card eligibility.• Promptly addressed and resolved patient complaints, ensuring overall client satisfaction.• Provided language assistance to non-Arabic-speaking doctors.

Provided administrative support to various departments within medical center. Contributed to various data entry, report generation, and document preparation tasks. Managed and ordered office supplies as needed. Ensured compliance with healthcare regulations and maintained confidentiality of patient information. Stayed updated on current industry advancements, guidelines, and best practices.• Developed and managed high-value budgets, including delivering insightful strategies and solutions that prioritized profitability. • Employed strong financial acuity to oversee various tasks such as accounts receivables, credit checks, and petty cash operations.