Youssef Hommada Email & Phone Number

Moroccan individual with a fervent passion for personal and professional growth. Over the past seven years, I have cultivated expertise in inbound, outbound, chat, and email customer service, while excelling in roles that involve nurturing customer relationships and utilizing various software tools. My strengths lie in empathetic communication, adept problem-solving, and achieving successful deal closures. I have contributed significantly to call centers in both sales and support capacities.Presently, I hold the position of Sales Manager, where I leverage my accumulated skills to effectively lead and guide a successful team. My journey includes experiences in reputable companies:Access Teleservice (Rabat): Sales of natural productsApeuro Call (Casablanca): Sales of Euromillion contractsOutsourcia (Casablanca): Sales of IT Help Desk Support, Mailing, and ChatNCC (Casablanca): Customer service for Lebara (Mobile provider)AnyTech365 (Casablanca): T2 Technician Agent / Mailing / ChatThroughout my career, I have honed my ability to swiftly adapt to new challenges, enabling me to master various aspects of customer service, including client care for esteemed companies and proficient order processing using computer systems. My approach emphasizes respect and attentiveness in customer interactions, showcasing my strengths in empathy, effective communication, and the ability to seal deals successfully.I am enthusiastic about the opportunity to further discuss my application and explore the next steps in the selection process.