1. Process and manage hotel reservations received through various channels, including phone, email, online platforms, and in-person.2. Assist guests in selecting appropriate accommodations based on their preferences, needs, and availability.3. Provide accurate information about room types, rates, and hotel amenities to guests.4. Enter guest reservation details into the hotel's property management system (PMS) accurately and efficiently.5. Handle reservation modifications, cancellations, and rebooking requests promptly and in accordance with hotel policies.6. Respond to guest inquiries and provide exceptional customer service, addressing any concerns or issues in a professional and courteous manner.7. Collaborate with other hotel departments, such as Front Desk, Sales, and Housekeeping, to ensure smooth operations and guest satisfaction.8. Maintain knowledge of current promotions, packages, and special offers to maximize revenue and upsell opportunities.9. Follow established procedures for handling cash, credit card transactions, and guest billing information securely.

Developed and implemented digital marketing strategies to increase company visibility.- Managed social media accounts and created engaging content.- Analyzed campaign performance and adjusted strategies to improve engagement.

Nour Elqamer for Smart TV Shop,Assisted customers in selecting suitable smart TVs based on their needs.Maintained comprehensive knowledge of product specifications and features.Achieved monthly sales targets, contributing to overall store revenue growth.

OIC Simulation Model at Assiut UniversityThe HR Committee Member at the simulation model of OIC organization within the university is responsible for supporting HR initiatives and ensuring the effective management of human resources functions. This position involves working closely with the HR Committee to develop and implement HR policies, manage recruitment processes, and foster a positive organizational culture among students . Support the recruitment process for committee members and volunteers, including job postings, candidate screening, and interviewing.Finally, Develop strategies to attract qualified candidates from the student