Youssef Mareiy Email & Phone Number

London, England, United Kingdom

Analytical Skills , Money Market , Time Value Of Money , Analysis Thinking , Money Transfers , Money Management.

Egypt

★★- Count The Stock Physically Every Shift To Make Sure It Is Matching The Stock On The System And To Report Any Missing Unit If Any. Also, To Report To The Line Manager If The Location Is Going To Be Out Of Stock.★★- Expedite The Resolution Of Ccustomer Problems And Complaints To Maximize Satisfaction.

New York, United States

✅→ Strong People Management And Team Building Skills.✅→ Analytical Thinking.✅→ Short And Long Term Planner.✅→ Multi Task Who Work With Operations, Quality, Training And Auditing.✅→ Passionate To Projects That Start Up Or Just Launching And Challenge Seeker.✅→ Always Find A Work For Yourself If You Done With What Required From You "This Is My Word For You".✅→ Product Owner And Management.✅→ Leader By Example And Resourcefulness.✅→ Don't Complaint Or Frustrated Always Show A Gratitude. ✅→ Money Manegment Experience.✅→ Negotiation Skills.✅→ Time Manegment Is The Best Way To Success.

Nasr City 1, Cairo Governorate, Egypt

✅→ 120+ Months Of Experience In Customer Experience.✅→ Strong People Management And Team Building Skills.✅→ Analytical Thinking.✅→ Short And Long Term Planner.✅→ Telecommunication, Technical Support For Internet Service .✅→ Multi Task Who Work With Operations, Quality, Training And Auditing.✅→ Passionate To Projects That Start Up Or Just Launching And Challenge Seeker.✅→ Always Find A Work For Yourself If You Done With What Required From You "This Is My Word For You".✅→ System Tester And Establishing Departments (Product Owner And Management).✅→ Leader By Example And Resourcefulness.✅→ Don't Complaint Or Frustrated Always Show A Gratitude. ✅→ Money Manegment Experience.✅→ Negotiation Skills.✅→ Time Manegment Is The Best Way To Success.

Giza Governorate, Egypt

★★ Act As A First Line Of Support To All Orange Egypt ADSL Users’ Inquiries ( Technical / Billing ).★★ Provides Relevant And Accurate Information (Services, Products & Policies).★★ Follow Up With Second Line Of Support To Make Sure That All Escalated Problems Will Be Solved In The Appropriate Time.★★ Provide Customer With Appropriate Options / Right Suggestion. ★★ Respond And Solve All Orange Egypt ADSL Customer Inquiries. Regarding All Internet Service And Provide An End-To-End Ownership To These Inquiries Till Closure.★★ Coordinate With Customers To Assist Them With Any Questions Or Issues Arising From Their Use Of Orange Egypt Internet Service And Relative Hardware.★★ Handling Customer Complains In Escalation Cases And Following Up On The Issues That Requires Case Managing.★★ Ensure Elimination Of Wrong Transactions That Leads To Financial Negative Impact. ★★ Own All CustomerInquiries Regarding Internet Till Closure And Post Resolution Call To Ensure Customer Satisfaction And Close Case. ★★ Handle Escalated Calls From Either The Call Center Or Directly From The Customers To An Outcome Of Maximum Customer Satisfaction.

Kafr El-Zayat Egypt

Hospital Receptionist

Maadi, Cairo Governorate, Egypt

★★ Act As A First Line Of Support To All TE-Data (WE) ADSL Users’ Inquiries ( Technical / Billing ).★★ Provides Relevant And Accurate Information (Services, Products & Policies).★★ Follow Up With Second Line Of Support To Make Sure That All Escalated Problems Will Be Solved In The Appropriate Time.★★ Provide Customer With Appropriate Options / Right Suggestion. ★★ Respond And Solve All TE-Data (WE) ADSL Customer Inquiries. Regarding All Internet Service And Provide An End-To-End Ownership To These Inquiries Till Closure.★★ Handling Customer Complains In Escalation Cases And Following Up On The Issues That Requires Case Managing.★★ Coordinate With Customers To Assist Them With Any Questions Or Issues Arising From Their Use Of TE-Data (WE) Internet Service And Relative Hardware.★★ Ensure Elimination Of Wrong Transactions That Leads To Financial Negative Impact. ★★ Own All CustomerInquiries Regarding Internet Till Closure And Post Resolution Call To Ensure Customer Satisfaction And Close Case. ★★ Handle Escalated Calls From Either The Call Center Or Directly From The Customers To An Outcome Of Maximum Customer Satisfaction.

Maadi, Cairo Governorate, Egypt

★- Handle The Customer’s Requests To Completion.★- Handle Th Customer’s Inquiries In A Timely Manner.★- Resolve Customer's Issues By Clarifying The Customer's Complaint, Determining The Cause Of The Issue, Selecting And Explaining The Best Solution To Resolve The Issue, Expediting Correction Or Adjustment, Following Up To Ensure Resolution.★- Responding To All Types Of Calls, Whether Inquiries, Requests Or Complaints.★- Answering Customers Inquires By Providing Accurate Information Within Small Period Of Time To Achieve First Call Resolution, Professionalism And Customer Satisfaction.★- Provide Solutions To The Problems That Customers Might Face And Handle Their Complaints Professionally With All Available Tools In Order To Achieve Highest Level Of Customer Satisfaction, Attract New Customers, And Always Retain Customers Whenever Required Also Contact Center Agent Plays A Big Role In Representing The Business To Customers And Maintain Good Image For The Company.

Bachelor Of Science - Bs, Social Work, Good //

Bachelor's Degree In Social Work

Bachelor'S Of Social Work, Social Services, Good //

Activities and Societies: Social ServicesGraduated From Fayoum University From Social Work Faculty in 2010