Currently, I'm a Senior Team Manager for some clients at Econocom.My role consists to Ensure a high-level service delivery, meeting SLAs, and improving a good customer satisfaction. This includes identifying service delivery needs, priorities, and opportunities, as well as managing customer complaints and escalations.it is for also Raising awareness of the challenges faced by people with disabilities in business and ensuring the well-being, inclusion, development, and fulfillment of my Teams are important aspects of the company's culture.My position needs a strong leadership, strategic thinking, and the ability to navigate both internal and external dynamics to ensure the success of the team and the organization.Be Open, listened to others, and ready for all opportunities.