• Spearheaded a comprehensive digital marketing campaign that increased online customer engagement by 25%, utilizing targeted social media strategies and SEO optimization, resulting in a 15% increase in user acquisition for a healthcare service platform.• Spearheaded a digital transformation project that streamlined end-to-end processes, leveraging agile methodologies to enhance system efficiency by 30%. Implemented AI technology, significantly automating operations and facilitating a user-friendly clinic management system for over 100,000 users.• Orchestrated a significant migration project to transition a hospital's backup system IP camera infrastructure to a cloud platform, enhancing data recovery efficiency by 50% and reinforcing security measures• Orchestrated a significant migration project to transition a hospital's backup system IP camera infrastructure to a cloud platform, enhancing data recovery efficiency by 50% and reinforcing security measures.• Managed a remote team and implemented a clinic management system• Integrated AI technology to automate operations and led significant website upgrades.• Conducted a comprehensive marketing study and managed social media campaigns.• Executed strategic plans, negotiated contracts, and oversaw audits.• Improved customer engagement by 25% through digital transformation initiatives. •Spearheaded the audit and upgrade of IT infrastructure to incorporate advancedsecurity measures, including firewalls, intrusion detection systems, and encrypted datastorage solution

• Led projects in the electronic industry, overseeing the development and manufacturing of innovativeelectronic devices including smartphones, tablets, and smart home appliances.• Spearheaded cross-functional teams to design and implement robotic solutions for industrial automation, contributing to increased efficiency and productivity in manufacturing processes.• Collaborated with clients in various sectors including manufacturing, healthcare, and education to assess needs and develop customized robotic systems tailored to their specific requirements.• Implemented cutting-edge technologies such as artificial intelligence and machine learning algorithms to enhance the functionality and performance of robotic devices.• Managed the full project lifecycle from conception to deployment, ensuring projects were completed on time and within budget while meeting quality standards.• Provided technical expertise and support to clients, conducting training sessions and workshops to educate users on the operation and maintenance of robotic systems.

• Oversaw service management, improving KPIs and customer satisfaction by 20%. • Conducted staff training on CRM, enhancing service delivery time by 15%.• Managed financial performance and compliance, resolving critical issues• Developed and enforced stringent data security protocols, safeguarding sensitive corporate information and reducing the risk of data breaches.

• Led the launch of ABMCARE in Lebanon, establishing it as a top service center.• Managed all aspects of service and maintenance operations.• Ensured team performance and certification, contributing to the 'Best ServiceCenter' award in 2017.

• Enhanced customer satisfaction and team performance through the development of new service protocols and focused training.

Led the repair and sales operations for a diverse range of mobile and laptop brands, driving growth and establishing market dominance.