Preparing annual operating budget, goals and objectives for each department and monitoring the departments’ performance.Directing the hiring and training of managers for the service, parts and body departments.Working with department managers to improve profitability and efficiency.Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.Creating dealership service and pricing policies for approval by the general manager.Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.

Development and improvement for all after sales operations regarding all current branches including sub-dealers.Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.Directing the hiring and training of managers for the service, parts and body departments.Working with department managers to improve profitability and efficiency.Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.Creating dealership service and pricing policies for approval by the general manager.Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.

Ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports.Ensure all administrative functions within the warranty department are carried out in accordance with company policy.Administer warranty policy in the best interests of the dealership, manufacturer and customer.Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.Maintain knowledge on all warranty procedures and documentation.Support other staff members on all warranty related matters.

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Responsible for all warranty claims for GM different manufactures (Chevrolet, GMC, Cadillac, Adam Opel. GM Brazil, GM Daweoo & Isuzu)