Youssef Rashed Email and Phone Number

Contributed in writing a market research reports.• Conducted market research by coordinating with the sales team to document customer feedback and analyze consumer purchase behavior to discoverbusiness development insights and competitive advantages.• Analyze data from multiple sources including large data sets.• Analyzed potential new market locations including market size, competition, and growth potential using a combination of data from secondary and primarymarket… Show more Contributed in writing a market research reports.• Conducted market research by coordinating with the sales team to document customer feedback and analyze consumer purchase behavior to discoverbusiness development insights and competitive advantages.• Analyze data from multiple sources including large data sets.• Analyzed potential new market locations including market size, competition, and growth potential using a combination of data from secondary and primarymarket research methodologies.• Designed a billboards worth 30 million EGP and wrote multiple copies for huge organizations. Show less

• Enabling tracking and resolution of customer requests, by creating and closing tickets, in an 88% successful rate.• Improved customer satisfaction score from 15% to 70% by investigating and resolving customer complaints, then closing support tickets.• Maintained a database of customer information with over 50 entries, including customer names, addresses, and order details, in order to facilitate effectiveorder processing.• Escalating inquiries to the appropriate team, when… Show more • Enabling tracking and resolution of customer requests, by creating and closing tickets, in an 88% successful rate.• Improved customer satisfaction score from 15% to 70% by investigating and resolving customer complaints, then closing support tickets.• Maintained a database of customer information with over 50 entries, including customer names, addresses, and order details, in order to facilitate effectiveorder processing.• Escalating inquiries to the appropriate team, when necessary.• Assisting customers with registration or account creation.• Providing detailed and accurate information about products, services, and promotions. Show less

• Managing master data, including creation, updates, and deletion.• Monitored the quality of imported data by providing quality assurance, and worked with quality assurance analysts to improve data quality from 85% to 95%.• Analyzing multiple reports and analysis with 80% accurate figure presentation.• Managing and designing the reporting environment, including data sources, security, and metadata.• Processing confidential data and information according to guidelines.