Managed and closed sales with associations, corporate companies and travel agencies. Researched andidentified for new accounts to get new business for the hotel, managed and helped supervising special events,ensured the satisfaction of the guests at the hotel and the restaurants, assisted and trained the sales staffs.Achievements: maximised the hotel occupancy and the daily average rate of the hotel. Built a strongrelationship between individual guests, companies as well as… Show more Managed and closed sales with associations, corporate companies and travel agencies. Researched andidentified for new accounts to get new business for the hotel, managed and helped supervising special events,ensured the satisfaction of the guests at the hotel and the restaurants, assisted and trained the sales staffs.Achievements: maximised the hotel occupancy and the daily average rate of the hotel. Built a strongrelationship between individual guests, companies as well as agencies and the hotels, helped the accountdepartment in solving old and disputed due payments, created credit facilities with companies and travelagencies to encourage the sales. Show less

Evaluated suppliers as per the cost, quality, service, availability and their reliability; Established foreign anddomestic suppliers, discussed for lower prices and offers, acquired materials and items needed, controlled thehotel and restaurants budgets of purchasing, evaluated the products and services, implemented procurementstrategy and policies. Liaise with Accounts Payable Department to ensure accurate and timely payment ofinvoices. Assisted in interviewing and hiring… Show more Evaluated suppliers as per the cost, quality, service, availability and their reliability; Established foreign anddomestic suppliers, discussed for lower prices and offers, acquired materials and items needed, controlled thehotel and restaurants budgets of purchasing, evaluated the products and services, implemented procurementstrategy and policies. Liaise with Accounts Payable Department to ensure accurate and timely payment ofinvoices. Assisted in interviewing and hiring staffs.Achievements: Built a long relationship with vendors and suppliers for a better partnership. Helped in reducingthe costs, assisted in the projects of opening new restaurants and finishing them before deadline. Controlled andreduced the wastages of food and beverage items. Organized the stock. Helped in solving disputed mattersbetween the company and the suppliers, and assured of a smooth work between the employees in thedepartment. Show less

Assisted and helped in Organizing, securing and managing resources to bring a successful project from openinga hotel (Al Khaleej Suites, Deira, Dubai ) and restaurants; , Japanese restaurant and Karaoke in 2007). As well as helped in opening the Entrecote RestaurantCafé de Paris (Steak House) at Dubai Mall, Bur Dubai, Dubai in 2009 and the Mandaloun Restaurant(Lebanese food) at DIFC, Dubai in 2007.Achievements: Ensured of delivering the projects on time and within the cost… Show more Assisted and helped in Organizing, securing and managing resources to bring a successful project from openinga hotel (Al Khaleej Suites, Deira, Dubai ) and restaurants; , Japanese restaurant and Karaoke in 2007). As well as helped in opening the Entrecote RestaurantCafé de Paris (Steak House) at Dubai Mall, Bur Dubai, Dubai in 2009 and the Mandaloun Restaurant(Lebanese food) at DIFC, Dubai in 2007.Achievements: Ensured of delivering the projects on time and within the cost. Ensured to meet the Managementrequirements and needs. Facilitated the work process for a better team productivity and achievements.Trainings and Others 19982004Sep 2002 Feb 2004 Running my own Small restaurant and Events. Show less

A.E. 2005/2007Covered the reception, guest service office, bell service, reservation, operators, executive club, health andrecreation center and business center. Supervised and organized guests registrations and check in, assignedthe guestrooms, made sure of introducing the hotel services and facilities and gave information about the cityand the surrounding area; controlled all guest accounts and credit limits, settled the guests bill upon checkout… Show more A.E. 2005/2007Covered the reception, guest service office, bell service, reservation, operators, executive club, health andrecreation center and business center. Supervised and organized guests registrations and check in, assignedthe guestrooms, made sure of introducing the hotel services and facilities and gave information about the cityand the surrounding area; controlled all guest accounts and credit limits, settled the guests bill upon checkout. Liable on the cashiers and night auditing and cashier closure.Achievements: looked for a prompt and courteous attitude to all guests and demonstrate the excellence inservice. Built a long and good relationship with the guests, set up a network between guests and the hotel.Seek to achieve the target of room sold and room rates. Managed and organized the staffs since the frontoffice department is the most visible department and deals directly with guests. Liaised the work between thedepartments of housekeeping, maintenance, reception, operator, reservations (restaurants and rooms) etc.Proficiency in Fidelio. Show less

A.E. 2004/2005In charge of the hotel during the absence of the General Manager, ensured all brand standards, policies andprocedures set out by the company and General Manager are being executed. Maintained order, handled guestscomplaints and ensured their satisfaction.Achievements: Solved guests complaints and ensured their satisfaction and their comfort during their stay in thehotel. Ensured for a smooth and trouble-free work process between… Show more A.E. 2004/2005In charge of the hotel during the absence of the General Manager, ensured all brand standards, policies andprocedures set out by the company and General Manager are being executed. Maintained order, handled guestscomplaints and ensured their satisfaction.Achievements: Solved guests complaints and ensured their satisfaction and their comfort during their stay in thehotel. Ensured for a smooth and trouble-free work process between co-workers. Informed the management forany dilemma occurred and the solutions that were provided. Show less

front office « front desk, reservation », housekeeping- Cost control and accounting department- Conference and banqueting department