Youssef Samir Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Engage directly with clients to understand their business and technical needs and provide them with initial solutionCollaborate with sales and technical departments to ensure proposed deals include technical solutions that accurately address the customer needsSupport sales by securing the technical close, reviewing quotation and customer usage estimationAct as a technical liaison between customers, sales & technical departmentsPrepare initial design for the environmentPartner with Forte Cloud technical team to deliver technical architecture, solution, sizing, and full customer requirements to ensure smooth and successful project implementationWork on the proposals, architecture and proof of conceptFollow up with customers during the project implementation to ensure their satisfactionConduct cloud training sessions to transfer knowledge to customers Follow up on Huawei cloud new services and new proposed solutions

Egypt

Huawei IT products solution manager

Egypt

Daily Duties: • The first technical owner of Huawei IT services and Hardware issues for MENA region (Storage, Servers, Blade Servers, Clouding” Fusion Sphere, Fusion Cube, Fusion Access… ”, Switches, SAN Switches).• Follow company guidelines.• Working within experts to deliver the best experience.• Logs analysis hardware & software.• Checking and confirming the hardware issues for replacements. • Communicating with the local offices and Field engineers for the non-remotely issues.• Giving guidance for the field engineers and local offices in the technical issues. • Working closely with the R&D department to solve the non-traditional cases.Other Duties: Remote Delivery engineer- Remote delivery projects in Kuwait (2017)a- Install VDI project. b- Install Small Data center.c- Install E9000 and integrate it with the customer environment.d- VDI training for the customers.e- Servers training for the customer. Certifications:- I’m a certified engineer for both Huawei HCNA-Cloud and HCNP-Cloud.- HCNA-Storage.

Egypt

Khonsu is a free social networking application that allows registered users to create profiles, upload photos for places and create entertainment events, users can like, follow, add comments and keep in touch with other users depending on interest.My Role: Designing and Developing Khonsu App

Egypt

Duties: • The first technical owner of VAS issues.• Solving Linux and ZTE platforms issues as first line support.• To be first responsible of escalation of network critical alarms and problems.• First Line support for ZTE services in (Orange Operator).• Installation/ Expanding services for Mobinil Operator.• Responsible for sending ROOTCAUSE for every problem or service failure. • Working with telecommunication environment.• Dealing with multi department in the same time.Other Duties: Remote delivery Engineer - Installed the second line project for Orange operator.a- Install the hardware and the network.b- Integrate the hardware with Orange environment.c- Install the service.d- Test the service.e- Provide the full solution LLD- Installed and expand the call blocker service for Orange operator.a- Install the hardware and the network.b- Integrate the hardware with Orange environment.c- Install the service.d- Test the service.e- Provide the full solution LLDCertifications:I’m a certified Level B of ZXNGIN system engineer.

Masr El Gdida

• Controlling and monitoring network security breach.• Using SCCM to control and manage the infrastructure.• Managing and troubleshooting the network infrastructure and servers environment.• Daily backing up the file server and the DB components.• Adding the needed patches and hotfixes for the servers.• Monitoring the network performance and the external attacks over the network and firewall.• Daily check over the network Infrastructure.• Providing the needed solutions for the business (IT Solutions).• Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.• Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.• Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.• Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.• Assisting, Managing, Designing infrastructure and monitoring the IP Cams systems and making sure everything is going well with the recording process. • Prepares users by designing and conducting training programs; providing references and support.• Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.• Meets financial requirements by submitting information for budgets; monitoring expenses.

• Managing and troubleshooting Microsoft Windows operating system environments.• Handling & troubleshooting technical issues within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. • Validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. • Selected Contributions:• Researched and developed knowledge-based articles for Windows support & Lotus Notes support issues, resulting in an increase in first-call-resolutions of 20 additional calls per week.• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 96%) as proven by my annual appraisals. • Handled over 20 technical/mission-critical calls daily and consistently met high service standards.

• Handling & troubleshooting technical DSL issues within an enterprise environment, including Windows configuration, Internet Service slow-downs. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. • Handling the pressure of 100 calls per day and angry customers responding to solve their problem issues with 90% of success.• Report my calls to the team leader every day with the most faced problems and the new problems.

Bachelor Of Engineering - Be, Computer Engineering

High School