Youssef Simreen Email & Phone Number

United Arab Emirates

United Arab Emirates

- Provide a consultation services, support team members in conflict resolution, issue escalation, administrative support and career guidance.- Service Team management and service continuity Planning.- Conduct performance evaluation, career planning, skills readiness, training plans promotion justification, time/expense approval.- Coordinate engagement opportunities (skills readiness planning, future Services pipeline readiness)- Designing, implementing, configuring, and troubleshooting for differences of security solutions.- Develop and establish strong relationships with strategic clients and industry partners.- Provide product updates and technical advice to clients – Explain technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.- Meet channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.- Work closely with customers on the technical requirements to provide technical solutions – Identify requirements, including technical details sufficient for product definition.- Present the company products to clients – Showcase drivers and value that support the business case for the total cost of ownership to the customer.- Work with the sales team to develop selling strategy within the target accounts – Create and deliver effective presentations and sales tools for the sales team.- Work with regional sales managers to provide pre/post-sales support – Work with the sales team to design, propose, and close new deals/opportunities with customers.

United Arab Emirates

1. installing and configuring computer hardware operating systems and applications.2. troubleshooting system, applications and network problems and diagnosing and solving it.3. providing support, including procedural documentation and relevant reports.4. testing and evaluating compatibility of products.5. responding within agreed time limits to call-outs.6. working continuously on a task until completion (or referral to third parties, if appropriate).7. prioritizing and managing many open cases at one time.8. rapidly establishing a good working relationship with customers and other professionals.

Amman - Jordan

1. installing and configuring computer hardware operating systems and applications.2. troubleshooting system, applications and network problems and diagnosing and solving it.3. providing support, including procedural documentation and relevant reports.4. testing and evaluating compatibility of products.5. responding within agreed time limits to call-outs.6. working continuously on a task until completion (or referral to third parties, if appropriate).7. prioritizing and managing many open cases at one time.8. rapidly establishing a good working relationship with customers and other professionals.All of previous applied on McAfee (Endpoint Security, Data Loss Prevention DLP and Device Control), Sophos (Endpoint Security, Central Security, Encryption, UTM), ESET Remote Administrator 5+6 (Endpoint antivirus, Endpoint Security) and Bitdefender products

Irbid - Jordan

1. Project planning and implementation of security technology installs; including training for clients/users on new and upgraded systems as well as the design installation and troubleshooting for new and existing applications.2. Must be able to read blueprints and schematic drawings.3. Maintaining adherence to deadlines and budgets throughout the lifetime of the project.4. Procurement and coordination of equipment, materials, supplies and services for new and existing accounts with the ability to price out/bid work accurately and efficiently.5. Overseeing the maintenance of client security systems including all applicable hardware and software updates.6. Preparation of all documentation and RFP’s for executive staff review.

Amman - Jordan

1. Network planning procedure and survey.2. Network optimization steps and procedures.3. TEMS drive test tool operation and analysis.4. Indore network coverage system implementation and commissioning.5. Upgrading CPE software.6. Handling and solving customer complaints.

Bs, Communications And Software Engineering

Activities and Societies: I was one of the three founders of a campaign to aid the Somalia children in Al Husson college university. I've.

The General Secondary Education Certificate Examination, Scientific Stream