•Led Reverse Area Operations: Managed and coordinated the reverse logistics process, ensuring efficiency and accuracy in handling returned shipments.•Receiving Team:•Oversaw the receiving process for failed delivery, RTO (Return to Origin), and exchange shipments.•Ensured accurate documentation and handling of received shipments at the hub.•Sorting Team:•Directed the sorting team in categorizing shipments based on address and seller.•Implemented efficient sorting processes to streamline operations.•Transferring Team:•Supervised the transfer of shipments to their respective hubs.•Ensured systematic and timely transfer of shipments, maintaining proper records and tracking.

• Assist the CS & Customer Experience teams to solve and closing the tickets related to returned items• Assist customer service team in tasks related to returned items• Validate the customer history and smart customers• Create the manual tracks• Make a QA on quality control team• Validate the special reject cases from quality control team• Investigate the special cases• Check the high value returned items• Validate the items has a claims related to technical issues• Check the counterfeit items and send communication mails and investigation mails for validation

• Audit on all after sales queue •Track all reverse items to After-sales• Save After-sales KPIs• Make a daily & monthly reports• Save items from lost• Make items (first in first out) to save SLA

• Proceeding the returned items from customers• Validate customers claims• Check the returns items condition• Accept and reject the returns as per process• Set liability if items in bad condition• Training the agents for the new process and team issues and fails• Make a daily productivity for the team• Solving the team problems