during the 15 years of experience in the hotel industry, I wasable to refine some innate abilities and develop new ones.Strong Verbal and written communication skills: critical and used constantly to convey ideas, analyze results, and to persuade others. Used when leading teams/projects, working with customers and presenting to senior managers.(fluently speaking French, Italian,English and Arabic). Very results oriented to achieve goals and organize people and resources to meet objectives.Able to lead both people and projects by directing,influencing,prioritizing and motivating others.In the operation I demonstrate excellence in achieving guestsatisfaction by implementing & increasing brand standards,very successful in motivating and developing team membersand I exceed bottom line expectations by maximizing revenues through constant increasing the limits and reviewingof operating costs.I am very passionate about my work and about the hospitalityindustry in general,hence my eagerness to learn and know more.I am also extremely enthusiastic and motivated and my outgoing personality earned me a loyal following of friends and travel companion worldwide.** Particularly interested in career growth in the hospitality anywhere in the world, especially in Morocco or Middle East.Specialties: - Rooms Division operations.- Revenue Management.- Sales & Marketing.- Training and Coaching.-Team building.2005: “Sales Course I and II” with Claviga in Koln.2004: "Revenue Management accademy" with IHG in London.2003 :“Up selling course” with IHG in Quarto D'altino - Venezia.2002: “Coaching, how to manage the human resource ” from Professor Paolo Vergnani in Rome.2002: "Pathways Development Program" with IHG in Barcelona.