Youssef Bahy Email & Phone Number

- Addressing and resolving customer complaints primarily through chat communications, focusing on issues related to food quality, never-arrived orders, and missing or wrong items.- Engaging with customers in an empathetic manner to understand their concerns and provide appropriate solutions.- Conducting thorough investigations into reported issues, including verifying order details and coordinating with relevant parties such as restaurants and delivery drivers.- Offering timely and effective resolutions to customer complaints, including refunds, replacements, discounts, or credits for future orders, while sticking to company policies and procedures.- Maintaining detailed records of customer interactions, resolutions provided, and any follow-up actions taken to ensure accountability and continuity in customer service.- Collaborating with other team members, including customer service agents, restaurant partners, and delivery drivers, to streamline processes and enhance the overall customer experience.- Providing feedback and insights to management regarding recurring issues or areas for improvement to optimize service quality and customer satisfaction.

- Providing prompt and efficient customer support through chat communications to address inquiries, resolve issues, and ensure a seamless ordering experience.- Handling multiple chat conversations simultaneously while maintaining a high level of accuracy, professionalism, and attention to detail.- Demonstrating a deep understanding of the company's services, policies, and procedures to effectively assist customers and answer their questions.- Proactively identifying and resolving customer issues, including order discrepancies, payment issues, and technical difficulties, with a focus on achieving customer satisfaction.- Interacting with customers in a courteous, empathetic, and personalized manner to address concerns, and exceed customer expectations.- Documenting customer interactions, including inquiries, complaints, and resolutions, accurately and comprehensively in the company's customer service systems for future reference and analysis.- Collaborating with other customer service agents, as well as cross-functional teams such as operations, fleet, and back office queue, to escalate complex issues and ensure timely resolution.Achievement: Promoted to the Back Office Queue after five months of joining the company, demonstrating exceptional performance, dedication, and proficiency in handling customer inquiries and resolving issues. Transitioned to a role focused on addressing escalated complaints related to food quality, never-arrived orders, and late deliveries, contributing to the overall efficiency and effectiveness of the customer service department.

Cairo, Egypt

Qesm El Doki, Al Jizah, Egypt

Responsible for:-Dealing with the accounting system of the company for bookkeeping process .Administrative tasks.

Qesm El Doki, Al Jizah, Egypt

Responsible for:-Searching & Dealing with potential distribution exhibition in Egypt and other countries.-Dealing with logistics matters related to Arkan products.-Doing periodical inventories statements for Arkan products that is in the Headquarter and with distributers.-Other administrative tasks.

Qesm El Doki, Al Jizah, Egypt

Responsible for:-Making researches about different types of topics (Periodical reports "Weekly, andQuarterly, Projects related studies, and other specific studies about contemporary matters)Administration tasks (more often related to publishing and researchers' assistance dep.).

Qesm El Doki, Al Jizah, Egypt

Respo nsible for:-Dealing with the accounting system of the company for bookkeeping processDealing and creating accounting statements periodically.

My duty was:1-Receiving inbound calls from customers to provide them with information they need that will satisfy them.2-Making outbound calls to ensure that the service they ordered completely done without mistake (feedback).

My duty was:1-To ensure that the editions efficiently distributed in its areas.2-Training new distributors to know them the condition of the work.3-Coordinating between distributors and their supervisors.

My duty was distributing the editions of the journal to certain areas.My distribution area was at El-Mohandesin