- Spearheaded the creation of modern solution architectures and technical designs for large-scale projects. Collaborated with cross-functional teams and senior stakeholders, ensuring high-quality, timely deliverables.- Provided technical design governance and solution quality assurance. Conducted design reviews to maintain adherence to industry standards and best practices for complex technology programs.- Drove thought leadership initiatives and enhanced the Solution Architecture practice. Ensured alignment with cutting-edge technology developments.- Established Global Digital Technology Center, leading to 80% increase in customer satisfaction.- Managed deployment of Digital Projects on Cloud and On-Premises environments, resulting in 80% reduction in infrastructure costs and 80% improvement in project delivery timelines.- Led competitive bids and proposals for oil and gas corporations, crafting winning submissions and executing implementations expertly.- Devised strategies to elevate customer satisfaction and foster business growth.- Collaborated with stake holders to shape product vision and expand service offerings.- Ensured top-notch service delivery by managing customer expectations and monitoring satisfaction levels.- Led successful technical projects, ensuring alignment with oil and gas industry standards.- Collaborated with cross-functional teams to define project objectives, manage resources effectively, and deliver projects on time and within budget, driving operational excellence and client satisfaction.- Implemented advanced project management methodologies and technology solutions to optimize project efficiency, mitigate risks, and maximize value of digital transformation initiatives.- Led project planning, scheduling, and resource allocation efforts, optimizing efficiency and maximizing project outcomes while adhering to strict timelines and budgets.

- Collaborated with clients and internal teams to define and refine product vision, prioritizing features and communicating value proposition effectively.- Led end-to-end product lifecycle, ensuring successful adoption, renewals, and expansion opportunities.- Managed stakeholder expectations by balancing diverse interests and aligning with overall business objectives.- Provided training to Customer Success team, driving significant revenue increase through close collaboration with sales.- Identified expansion opportunities and mitigated client churn, achieving substantial improvement in Net Retention Rate.- Anticipated and mitigated potential risks, maintaining resilience and addressing customer concerns swiftly.

- Provided efficient end-user support to diverse clientele of over 100 customers, achieving 97% issue resolution rate within one hour and maintaining 90% customer satisfaction rating.- Spearheaded initiatives to reduce repetitive support incidents by 50%, conducting thorough root cause analyses and collaborating closely with engineering teams to implement effective solutions.- Conducted comprehensive troubleshooting of customer issues and facilitated seamless communication with relevant teams to enhance overall customer experience.- Implemented and enhanced incident ticketing system in collaboration with engineering teams, streamlining workflow processes and ensuring standardized procedures for efficient issue resolution.- Supported operational projects by leveraging metrics to document and track project progress, delivering regular status updates, and providing on-site support to project managers and operations team.