Youssef Walidi Email and Phone Number
Seasoned executive with an exemplary 18-year track record in the Middle East, underscored by leadership roles in the grand openings of Atlantis the Palm Jumeirah. Expertise encompasses hospitality, facilities, property, master community, and Owners Association management. Proven adeptness in spearheading Master Community Services, implementing Total Facilities Management (TFM) strategies, and enhancing operational efficiency for profitability. Recognized for driving profitability improvements, leading technological transformations, optimizing processes, and managing change. Notable for exceptional skills in cost control, energy conservation, budgeting, and forecasting. Offers a unique perspective on both creative and commercial aspects of customer relations development and boasts a proven record in team empowerment, goal setting, and effective communication.Area of Achievements:• Consultant to Saudi Real Estate Institute (2017-2018, Part-time): Developed training manuals for FM, CM, and Owners Association Management for professionals in Saudi Arabia. • Profitability Improvement: Boosted profitability by 18% YTD through strategic resource optimization.• Technological Enhancement: Implemented a company web portal and mobile app, enhancing customer interactions.• Mentorship Success: Achieved a 30% succession planning rate through effective mentorship.• Project Management: Managed projects exceeding AED 300 million in value.• Digital FM Systems: Expert in leading Master Community Management projects, CAFM, and digital FM systems. Skills and Competencies:• Communication: Fluent in English with excellent communication skills.• Business Analysis: Strong analytical skills for developing innovative solutions.• Stakeholder Relations: Proficient in building and maintaining robust relationships with internal and external stakeholders.• Organizational Skills: Exceptional attention to detail and strong organizational abilities.• Independent Work: Capable of managing multiple priorities and thriving in fast-paced, target-driven environments.• Process Optimization• Change Management• Technology Transformation• Creative Strategy• Customer Satisfaction• Profitability Improvement• Strategic Communications• Energy Conservation• Financial Analysis• Cost Reduction• Negotiation• Budgeting & Forecasting• Strategic Human Capital Planning• Succession Planning• Strategic Partnerships• Relationship Building
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Head Of Community ManagementWasl Mar 2023 - Present• Led a team of 15 professionals, managing over 12 mixed-use master communities valued at AED 15 billion.• Implemented TFM strategies, optimizing contract management and governance.• Maximized facility uptime through comprehensive facilities management oversight.• Monitored KPIs and SLAs, initiating cost-reduction initiatives.• Fostered stakeholder management ensuring compliance with legal and statutory requirements.• Pioneered a web portal and mobile app, revolutionizing customer interactions.• Transformed organizational structure to align with divisional strategies.• Reduced Annual Operating Budget by 10% through energy-efficient initiatives.• Improved service charge collection rate from 60% to 92% within a year. -
FounderNow Sustainability Mar 2020 - PresentEssaouira Province, Marrakesh-Safi, MoroccoWe believe in creating meaningful experiences with truly well designed products that takes Customer Journey to a new level. We are a multicultural management consulting group with combined 40 years of international experience in Real Estate, Facilities Management, Community Management, Hospitality and Technology Transformation. We work hand in hand with government regulatory bodies to advise on best international practices of Real Estate, its applicable laws and executive regulations. We managed and operated real estate asset between Dubai and Abu Dhabi valued at $ 9Billion and over $300 million as annual operating service charge budget. Our key focus is to develop appropriate framework for Real Estate, Facility Management (FM), Community Management (CM) and to assist and guide public, private and not-for-profit organizations to effectively improve their Profitability, People and Processes (PPP). Such advisory services include the following: • Review of governing documents (i.e. Related Gazettes, Decree, Laws and Regulations)• Improve profitability, cost control, energy efficiency, organizational restructuring, digital transformation, business optimization, strategy design and implementation • Design suitable standard operating procedures (SOP), internationally accredited professional trainings, certifications, human capital development. Our approach is simple, friendly and authentic. -
Director - Communities And Facilities ManagementDamac Properties Apr 2022 - Mar 2023Dubai, United Arab Emirates• Oversaw operations, establishing relationships with Government officials, regulators, clients, and stakeholders.• Developed and executed growth and profitability strategies.• Evaluated business unit performance, enhancing productivity.• Led special projects in sustainability, energy saving, change management, and digital transformation.• Designed customer-centric initiatives to improve customer experience.• Ensured delivery of quality and brand image, enhancing asset value.• Established effective Service Charge cost modules with a high collection rate.• Implemented best legal and compliance practices for mixed-use properties. -
Director – Head Of Community, Lifestyle And Owners Association Management (Business Unit Head)Provis Estate Management Dec 2015 - Jan 2020Abu Dhabi And Dubai, United Arab EmiratesI led a team of 55 professionals who along with me collectively deliver comprehensive Community, Property and Facilities Management services to over 16,000 mixed-use properties valued at over AED 22 Billion with an annual operating budget exceeding AED 380 Million. Other contributions also include:• Increased the profitability of the company from 28% to 43% YTD through resources optimization, technology and productivity. • Developed a company web portal and mobile app to enhance customer interactions.Spearheaded organizational changes aligning with divisional strategy.• Implemented community management policies in compliance with regulations.• Liaised with stakeholders for project-related documentation.• Promoted sustainable practices and energy efficiency.• Decreased the Annual operating budget by 13% through effective contract procurement and implementation of energy saving initiatives.• Mentored a team to achieve 30% succession planning -
Portfolio Manager, Owners Association ManagementPlace Community Managers Sep 2014 - Dec 2015Dubai• Managed prominent multicomponent communities with an asset worth of AED 10 Billion with an annual operating budget exceeding AED 120 Million. • Achieved to increase customer service satisfaction from 70% to 86% through effective campaigns, awareness programs and improving the community lifestyle.• Reduced operating budget by 15% through effective contract negotiation and implementation of energy saving initiatives.
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Senior Owners Association ManagerReliance Owners Association Management Jun 2013 - Aug 2014Dubai• Formalized and registered a community in DIFC.• Achieved the first ISO certificate for a community management in the UAE.• Managed cost allocations including master community budget and service charge apportionment. -
Operations/Property ManagerEmaar Hospitality Group Nov 2009 - May 2013Dubai, United Arab Emirates• Procured and negotiated the lease of over 1300 residential units• Analyzed, developed and managed an annual operating budget of over AED 100 Million.• Developed and managed transportation operation with an annual budget of AED 12 Million.• Inventory of over AED 15 Million in FF&E. -
Assistant Guest Service ManagerAtlantis The Palm Jumeirah Aug 2008 - Oct 2009Dubai, United Arab Emirates• Atlantis is a 1.5 billion dollar resort; it is one the leading hospitality organization in the Middle East consists of 1539 rooms and suits.• Directly manage 8 supervisors, 4 team leaders indirectly managed over 150 employees consist of Drivers, Bellmen, Doormen and Concierge.• Managed customer service, monitored and analyzed customer/guest satisfaction, developed and implement training and establish policies for customer/guest needs.• Overseeing Front of the House Department: Bellmen, Doormen, Valets and Transportation (approximately 150 employees). • Interview and hire over 20 Bellmen/Concierge and Doormen.• Duty Manager for the mentioned Departments. • Handling all group external events, deliveries as well as their check-ins & checkouts. -
Assistant Restaurant Manager(Certo)Radisson Blue Dubai Media City Dec 2005 - Jun 2008Dubai UaeTime-out award of the best Italian Rest in dubai 2006-2007Radisson SAS best Hotel in 2007• Preparing reports at the end of the shift/week, including staff control, food control and sales;• Creating and executing plans for department sales, profit and staff development;• Setting budgets and/or agreeing them with senior management;• Planning and coordinating menus.• Coordinating the entire operation of the restaurant during scheduled shifts;• Managing staff and providing them with feedback;• Responding to customer complaints;• Ensuring that all employees adhere to the company’s uniform standards;• Meeting and greeting customers and organizing table reservations;• Advising customers on menu and wine choice;• Recruiting, training and motivating staff;
Youssef Walidi Education Details
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Project And Operations Management
Frequently Asked Questions about Youssef Walidi
What company does Youssef Walidi work for?
Youssef Walidi works for Wasl
What is Youssef Walidi's role at the current company?
Youssef Walidi's current role is Real Estate l Facilities l Community Management Expert.
What schools did Youssef Walidi attend?
Youssef Walidi attended Geneva Business School.
Who are Youssef Walidi's colleagues?
Youssef Walidi's colleagues are Mohammed Sherif Mangalassery, Khalid Habash, Raja Yousuf, Mina Emai, Adriel Arcellana, Ali Alkendi, Husam Al Sayed.
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