Monitoring the entire catering functions such as food, beverage, kitchen operations, store, reservations and housekeeping.• Estimate food consumption, place orders with suppliers.• Resolve customer complaints about food quality or service.• Direct cleaning of kitchen and dining areas to maintain sanitation. standards, and keep appropriate ISO checklist records.• Maintain employee records, prepare payroll, and pay bills.• May use computer software to monitor inventory, track… Show more Monitoring the entire catering functions such as food, beverage, kitchen operations, store, reservations and housekeeping.• Estimate food consumption, place orders with suppliers.• Resolve customer complaints about food quality or service.• Direct cleaning of kitchen and dining areas to maintain sanitation. standards, and keep appropriate ISO checklist records.• Maintain employee records, prepare payroll, and pay bills.• May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.• Check quality of deliveries of fresh food and baked goods.• Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.• Select or create successful menu items based on many considerations, and assign prices based on cost analysis.• Recruit, hire, and oversee training for staff.• Monitoring reservation, check in, check outs, food preparation and methods.• Identify and estimate quantities of foods, beverages, and supplies to be ordered.• Schedule staff work hours and activities and Guide, direct, and train staff.• Evaluate health and safety practices against ISO standards.• Make decisions and solve problems concerning menus and staff.• Judge the quality of food, preparation, and job applicants.• Monitor food preparation and cleaning methods.• Inspect equipment and food deliveries.• Perform administrative activities such as scheduling, reservation, budgeting, and payroll.• Arranging special requirements of the guest. Show less

Assist the Front Office Manager in forecasting trends in occupancy,budget for room sales, average rate and other revenue. • Supervised Front office team in performing different operations efficientlyand flawlessly.• Handling reservations, room allocation and group booking.• Staffing and scheduling of the department and allocation of duties.• Keeping up to date on all hotel products, services, pricing & promotional offer.• Being a point of contact for guests should… Show more Assist the Front Office Manager in forecasting trends in occupancy,budget for room sales, average rate and other revenue. • Supervised Front office team in performing different operations efficientlyand flawlessly.• Handling reservations, room allocation and group booking.• Staffing and scheduling of the department and allocation of duties.• Keeping up to date on all hotel products, services, pricing & promotional offer.• Being a point of contact for guests should they have any queries.• Arranging for brief tours of the hotels rooms and facilities.• Completing the night auditing procedures with accuracy and attention to detail.• Performance Appraisal/ Management of the trainees in the department. Show less

Welcoming guests to the hotel in a polite, friendly and helpful manner.• Managing group bookings for conferencing, the restaurant andaccommodation.• Ensure that all the statutory requirements for in house guests are met (C–Forms etc).• Conduct daily briefing of the staff and address guest complaints, compliments and suggestions.• Provide information and literature about the hotel in person and viatelephone. Ensuring all relevant paperwork has been completed inorder… Show more Welcoming guests to the hotel in a polite, friendly and helpful manner.• Managing group bookings for conferencing, the restaurant andaccommodation.• Ensure that all the statutory requirements for in house guests are met (C–Forms etc).• Conduct daily briefing of the staff and address guest complaints, compliments and suggestions.• Provide information and literature about the hotel in person and viatelephone. Ensuring all relevant paperwork has been completed inorder for a smooth hand-over at the end of your shift.• Dealing with late arrivals and assisting with early check-outs.• Keeping up to date on all hotel products, services, pricing & promotional offer.• Assist guest by providing information and resolving their complaints. Show less

Staffing and scheduling of the shift and allocation of duties.• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.• Supervised front office functions of hotel such as receiving andhandling guests.• Ensure that the guest has a pleasant stay by supervision of; • Ensure that all the statutory requirements for in house guests are met (C–Forms etc).• Establish customer payment methods and process… Show more Staffing and scheduling of the shift and allocation of duties.• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.• Supervised front office functions of hotel such as receiving andhandling guests.• Ensure that the guest has a pleasant stay by supervision of; • Ensure that all the statutory requirements for in house guests are met (C–Forms etc).• Establish customer payment methods and process payments• Managing group bookings for conferencing and accommodation.• Keeping up to date on all hotel services, pricing & promotional offer.• Completing the night auditing procedures with accuracy and attentionto detail. Show less

Greeted new guest and escorted them to their tables and rooms. • Register, and assign rooms to hotel guests.• Presented menus and answered questions about the cuisine, makingrecommendations upon request.• Recommended wines and other drinks to guest. • Wrote guest ‘orders and conveyed to kitchen staff. • Took orders from guest and served food, drinks and deserts. • Served specialty dishes to guest at tables as required. • Checked to ensure that customers are… Show more Greeted new guest and escorted them to their tables and rooms. • Register, and assign rooms to hotel guests.• Presented menus and answered questions about the cuisine, makingrecommendations upon request.• Recommended wines and other drinks to guest. • Wrote guest ‘orders and conveyed to kitchen staff. • Took orders from guest and served food, drinks and deserts. • Served specialty dishes to guest at tables as required. • Checked to ensure that customers are enjoying their meals – tookaction to correct any issues, as needed. • Prepared bill/receipts and collected payment from customers. Show less

Welcoming guests to the hotel in a polite, friendly and helpful manner.• Receive payment by cash, credit cards, vouchers, or debit cards• Issue receipts, refunds, credits, or change due to guest.• Handle all telephone calls. Make rooms key.• Kept records of room availability and guests' accounts• Balanced accounts and conducting nightly audits.• Posted charges for rooms, food, liquor, or telephone calls, to ledgers • Greeted new customers and escorted them to their… Show more Welcoming guests to the hotel in a polite, friendly and helpful manner.• Receive payment by cash, credit cards, vouchers, or debit cards• Issue receipts, refunds, credits, or change due to guest.• Handle all telephone calls. Make rooms key.• Kept records of room availability and guests' accounts• Balanced accounts and conducting nightly audits.• Posted charges for rooms, food, liquor, or telephone calls, to ledgers • Greeted new customers and escorted them to their tables or rooms. Show less