Yousuf Raza Email & Phone Number

I'm Yousuf Raza, with four years of experience as a customer service representative at MearchServe Global Pvt. Ltd. With a strong focus on delivering excellent service, I love helping customers and solving challenges they face, turning interactions into positive experiences.One interesting fact about my career is that I continuously improve my skills in customer engagement and satisfaction, which has earned me recognition from my team and managers over the years. 😊I have recently started transitioning into web development alongside customer service. My experience in customer support has equipped me with a unique perspective on understanding user needs, which I bring into my development projects.Tools and Technologies I work with:

• Customer Service Representative

  Merchserve Globle Pvt.Ltd

  Sep 2019 - Dec 2023 - Noida

  I was responsible for managing a team that oversaw the day-to-day operations of a distribution center.· The ability to manage multiple projects and deliver them on time.· Conducted impactful training sessions, improving team performance and sharing best practices.· Collaborated with senior management on strategic planning initiatives to increase efficiency acrossdepartments.· Created an environment of trust and respect by encouraging open dialogue between team members.· Analyze and improve operational processes and procedures to increase productivity and efficiency.· Educated new hires on best practices for successful teamwork to make it easier for them to get startedquickly.· Provided training to new team members on effective teamwork practices to facilitate a smooth andprompt onboarding process.· I utilize Excel and pivot tables to produce weekly and monthly reports.

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  Jamia Millia Islamia University

  Business